Senior Retail Guest Experience Lead

Bob's Discount Furniture; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

401(k) Matching

Life Insurance

Tuition Reimbursement

Employee Discount

Pet Insurance

Professional Development

Job summary

Bob’s Discount Furniture in Indianapolis, IN seeks a Senior Retail Guest Experience Sales Specialist to guide customers through a personalized shopping journey reflecting The Bob’s Way—honesty, integrity, and a customer-first mindset—while leveraging product knowledge to meet home furnishing needs.

This in-store role requires flexible availability, including evenings, weekends, and holidays, with pay that combines hourly wages and uncapped commissions.

Qualifications

• Customer service excellence is essential.
• Ability to build rapport and relationships with customers.
• Proven sales engagement and upselling skills.
• Strong analytical thinking and problem-solving abilities.
• Team collaboration and contribution are required.
• Self-leadership and personal accountability are valued.
• Effective communication and active listening are necessary.
• Ability to handle concerns in a service-focused manner.

Responsibilities

• Guide customers through a personalized shopping journey in-store.
• Drive sales and contribute to team goals through upselling and service leadership.
• Support team development, safety protocols, and daily store operations.
• Maintain a positive, customer-first showroom presence and uphold Bob’s Way values.

Skills

Customer service

Relationship building

Sales engagement

Upselling techniques

Analytical thinking

Team collaboration

Self-leadership

Effective communication

Tools

Tablets

CRM

Job description

Bob’s Discount Furniture in Indianapolis, IN seeks a Senior Retail Guest Experience Sales Specialist to guide customers through a personalized shopping journey reflecting The Bob’s Way—honesty, integrity, and a customer-first mindset—while leveraging product knowledge to meet home furnishing needs.

This in-store role requires flexible availability, including evenings, weekends, and holidays, with pay that combines hourly wages and uncapped commissions.