Senior Retail Sales & Guest Experience Lead

Bob's Discount Furniture; Fairlawn (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Paid Time Off

401(k) Profit Sharing

Life Insurance

Pet Insurance

Tuition Reimbursement

Career development

Employee Discount

Job summary

Bob’s Discount Furniture is seeking a Senior Retail Guest Experience Specialist to guide customers through their shopping journey with honesty, enthusiasm, and product knowledge. This in-store, full-time role requires evening/weekend/holiday availability and focuses on sales leadership and customer satisfaction on the showroom floor.

You’ll mentor peers, drive performance, and deliver a consistent, service-centric experience that embodies The Bob’s Way across all guest interactions.

Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Proven ability to drive sales and achieve goals in a retail environment.
• Strong team orientation and problem-solving mindset.
• Must be at least 18 years old to be considered for employment.

Responsibilities

• Help customers navigate shopping journey with product knowledge.
• Lead showroom floor execution and drive sales.
• Mentor peers and contribute to a service-centric experience on every guest interaction.

Skills

Customer relationship

Team collaboration

Goal setting

Sales performance

Conflict resolution

Communication

Brand promotion

Retail showroom readiness

Job description

Bob’s Discount Furniture is seeking a Senior Retail Guest Experience Specialist to guide customers through their shopping journey with honesty, enthusiasm, and product knowledge. This in-store, full-time role requires evening/weekend/holiday availability and focuses on sales leadership and customer satisfaction on the showroom floor.

You’ll mentor peers, drive performance, and deliver a consistent, service-centric experience that embodies The Bob’s Way across all guest interactions.