Senior Retail Sales & Guest Experience Lead

Bob's Discount Furniture; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Profit Sharing

Life Insurance

Job summary

Bob's Discount Furniture is seeking a Senior Retail Guest Experience Specialist to guide customers through their shopping journey with honesty, enthusiasm, and expert product knowledge. You will lead by example on the showroom floor, drive sales, and mentor peers, delivering a personalized, service-centric experience that aligns with The Bob's Way.

The role is full-time and in-store, requiring availability on evenings, weekends, and holidays.

Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Proven ability to drive sales in a retail environment.
• Strong team orientation and leadership mindset.
• At least 18 years old to be considered for employment.

Responsibilities

• Lead by example on the showroom floor to drive sales.
• Provide honest, enthusiastic product knowledge to customers.
• Mentor peers and promote The Bob's Way across the team.
• Deliver a service-centric, personalized shopping experience for guests.
• Foster customer satisfaction and maintain showroom readiness.

Skills

Customer relationship

Team leadership

Goal setting

Sales presentation

Conflict resolution

Communication

Brand promotion

Showroom readiness

Job description

Bob's Discount Furniture is seeking a Senior Retail Guest Experience Specialist to guide customers through their shopping journey with honesty, enthusiasm, and expert product knowledge. You will lead by example on the showroom floor, drive sales, and mentor peers, delivering a personalized, service-centric experience that aligns with The Bob's Way.

The role is full-time and in-store, requiring availability on evenings, weekends, and holidays.