Senior Director, P&O Advisory & HR Service Delivery

Chanel, Inc.; New York (NY); On-site; USD 166,000 - 210,000; Full time

Benefits offered by this job

Wellbeing resources

Parental leave / fertility support

Generous paid time off

401K and other incentives

Robust healthcare offerings

Job summary

CHANEL, headquartered in New York City, seeks a Senior Group Director for People & Organization Advisory to lead HR Generalists and Employee Relations Specialists in delivering best-in-class HR support. The role reports to CHANEL HQ and focuses on service delivery, escalation management, and continuous improvement across the organization.

The ideal candidate brings 12+ years in HR/ER, strong leadership, and a track record of designing scalable HR processes and metrics, with experience in retail,

Qualifications

• 12+ years in Human Resources, Employee Relations, etc.
• Strong process design and delivery experience
• Experience developing metrics for service delivery and enhancing protocols
• Balance of human experience and process efficiency
• Direct experience managing HRG and Employee Relations work for client groups
• People leadership experience is critical
• Retail, Hospitality, Service industry experience preferred but not required

Responsibilities

• Develop and maintain frameworks and standards for service delivery across the organization.
• Oversee HR Generalists ensuring proactive, value-added HR guidance in line with business needs.
• Oversee Employee Relations Specialists ensuring effective handling of complex cases and escalations.
• Implement and continually improve triage and escalation protocols for efficient case management.
• Share insights and learnings to HRBP and COEs.
• Monitor impact with data-driven insights to refine processes and drive continuous improvement.
• Lead leadership and escalation management for complex situations.
• Facilitate knowledge sharing and upskilling across HR teams.

Skills

People leadership

HR governance

Process design

Metrics development

Employee relations

Cross-functional collaboration

Education

BS/BA degree

Master's degree a plus

Job description

CHANEL, headquartered in New York City, seeks a Senior Group Director for People & Organization Advisory to lead HR Generalists and Employee Relations Specialists in delivering best-in-class HR support. The role reports to CHANEL HQ and focuses on service delivery, escalation management, and continuous improvement across the organization.

The ideal candidate brings 12+ years in HR/ER, strong leadership, and a track record of designing scalable HR processes and metrics, with experience in retail,