Senior Retail Design Project Manager - Client & Process Lead

cushingterrell; Boise (ID); On-site; USD 90,000 - 110,000; Full time

Job summary

Cushing Terrell, a multidisciplinary design firm, seeks an experienced Project Manager in Boise to lead retail design delivery across a national program. You will coordinate architects and engineers, drive project profitability, and ensure schedules align with client expectations while delivering high-quality documentation.

You will shape workflows, mentor teams, and advance standardized processes to improve efficiency and consistency across projects, contributing to growth and client

Qualifications

• Bachelor’s or Master’s degree in Architecture, or a related field
• 15+ years of experience managing design delivery or program management within architecture, engineering, or multi-disciplinary design consulting environments
• Experience coordinating architects and engineers through the design and documentation phases of national or multi-site large-format retail programs
• Strong understanding of retail design programs, building codes, and architecture/engineering documentation standards
• Experience managing high-volume project portfolios or multi-site programs
• Experienced in both interior and exterior architectural document development
• Proficiency with project/program management software, Adobe Suite, Microsoft Office, Bluebeam, Deltek Vantagepoint, and Outlook
• Excellent design insight, problem-solving skills, and the ability to learn and adapt quickly
• Exceptional communication, collaboration skills, and relationship management with clients, internal teams, and external partners

Responsibilities

• Provide leadership over project processes, maintain clear communication with teams and clients, and identify opportunities to improve efficiency and consistency
• Collaborate with design leaders and discipline leads to establish, monitor, and manage project budgets
• Prepare fee proposal templates, support development and negotiation of project contracts, and oversee program-level scope changes
• Ensure project profitability targets (20% or higher) are met or exceeded
• Plan, communicate, and track project milestones from client request through the delivery of complete design documentation packages
• Participate in QA/QC reviews, identify recurring issues across projects, and implement strategies to improve program-wide quality and consistency
• Conduct weekly project reviews to monitor earned value, resource utilization, and staffing alignment
• Oversee and establish standards for the initiation and maintenance of project information and opportunities in Deltek Vantagepoint
• Develop project work plans and budgets in collaboration with Project Coordinators
• Coordinate project billing with client accounting requirements, ensuring accurate and timely invoices
• Manage accounts receivable and support collections efforts to meet the firm’s goal of payment within 30 days of deadlines
• Identify opportunities for additional services and ensure project outcomes align with client goals
• Schedule regular reviews with the Principal in Charge and other PM leadership
• Oversee project closeout activities and lead lessons-learned discussions, ensuring follow up on actionable items to drive improvements
• Supervise Project Coordinators, including training, task assignment, performance review, coaching, and conflict resolution, in alignment with company policies
• Build and strengthen client relationships, support business development and market growth initiatives
• Perform other duties as assigned

Education

Bachelor’s or Master’s degree in Architecture, or related field

Tools

Adobe Suite

Microsoft Office

Bluebeam

Deltek Vantagepoint

Outlook

Job description

Cushing Terrell, a multidisciplinary design firm, seeks an experienced Project Manager in Boise to lead retail design delivery across a national program. You will coordinate architects and engineers, drive project profitability, and ensure schedules align with client expectations while delivering high-quality documentation.

You will shape workflows, mentor teams, and advance standardized processes to improve efficiency and consistency across projects, contributing to growth and client