Senior Retail Customer Service & Production Lead

FedEx Group; Delafield (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

FedEx Office in Wisconsin is seeking a Lead Consultant to deliver expert customer service, manage complex printing and shipping orders, and coordinate store activities. The role emphasizes consultative selling, pricing guidance, and ensuring on-time production with zero defects.

You will lead digital imaging tasks, supervise workflow, and assist teammates while maintaining quality and customer satisfaction in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills required.

Responsibilities

• Takes customer orders, provides pricing information and recommends FedEx Office products and services.
• Manages production flow ensuring orders are completed on time and to quality standards.
• Coordinates shipping related services, including packaging, labels and delivery arrangements.
• Assists in training store team members and supports senior staff as needed.

Skills

Customer service

Communication skills

Education

High school diploma

Job description

FedEx Office in Wisconsin is seeking a Lead Consultant to deliver expert customer service, manage complex printing and shipping orders, and coordinate store activities. The role emphasizes consultative selling, pricing guidance, and ensuring on-time production with zero defects.

You will lead digital imaging tasks, supervise workflow, and assist teammates while maintaining quality and customer satisfaction in a fast-paced retail setting.