Lead Retail Customer Experience & Production Specialist

FedEx; Simi Valley (CA); On-site; USD 43,000 - 50,000; Full time

Job summary

FedEx Office in Simi Valley, CA is seeking a Lead Consultant to join our team. You will manage customer orders, coordinate store activities, provide pricing information, and guide complex, multi-step production jobs across print, signs, graphics and shipping.

You will lead a small team, ensure high quality during production, and maintain strong communication with customers and shifts to deliver exceptional service.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.

Skills

Communication skills

Customer service

Teamwork

Education

High school diploma or equivalent education

Job description

FedEx Office in Simi Valley, CA is seeking a Lead Consultant to join our team. You will manage customer orders, coordinate store activities, provide pricing information, and guide complex, multi-step production jobs across print, signs, graphics and shipping.

You will lead a small team, ensure high quality during production, and maintain strong communication with customers and shifts to deliver exceptional service.