Senior Restaurant Ops Leader: Drive Excellence

Workstream; Lutz (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

Chick-fil-A restaurant operator in the United States seeks senior Directors and Managers to lead high-volume restaurant operations, focusing on food safety, service quality, and guest care. You will drive excellence through structured leadership and standardized processes.

Expect to analyze metrics, design communication systems, diagnose root causes, and actively mentor upcoming leaders to strengthen the leadership bench and ensure brand standards across shifts.

Qualifications

• Minimum 1–2 years of leadership experience in a high-volume restaurant.
• Experience as Shift Leader or higher preferred.
• Strong references for managing shifts and workflows.

Responsibilities

• Uphold standards by enforcing brand requirements and health protocols.
• Analyze daily, weekly, and monthly performance data to drive improvements.
• Allocate resources and design clear communication for execution.
• Mentor leaders and develop the leadership pipeline.

Skills

Leadership

Operations Management

Mentorship

Data-Driven Decision Making

Job description

Chick-fil-A restaurant operator in the United States seeks senior Directors and Managers to lead high-volume restaurant operations, focusing on food safety, service quality, and guest care. You will drive excellence through structured leadership and standardized processes.

Expect to analyze metrics, design communication systems, diagnose root causes, and actively mentor upcoming leaders to strengthen the leadership bench and ensure brand standards across shifts.