Senior Resiliency Engineering Leader (Multi-Region Cloud)

JP Morgan Chase; Tampa (FL); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase in the United States is seeking a Senior Manager of Software Engineering to lead resilient, multi-region systems across Merchant Services and Payments platforms. You will set testing standards, map dependencies, and drive end-to-end reliability across complex journeys in a secure, scalable environment.

You will collaborate with senior engineers to design failover strategies, conduct game days, and ensure rapid recovery with data-driven observations and proactive problem management.

Qualifications

• Hands-on experience designing or running multi-region systems at scale on AWS, including messaging (Kafka or Amazon MSK), traffic routing (Amazon Route 53), containers (Amazon EKS or ECS) and databases.
• Strong understanding of microservices architecture, including design-time and runtime coupling, with the ability to assess how service boundaries and dependencies affect resiliency across complex platforms.
• Release engineering experience with canary and blue/green deployments, feature-flag control and automated rollback.
• Observability and site reliability engineering experience, including SLOs, synthetic monitoring, edge and real-user telemetry, and incident analysis.
• Experience leading resiliency testing, such as game days, chaos engineering or disaster recovery exercises, and the judgment to tell a real proof from a flawed one.
• Ability to influence senior engineering leaders and architects through technical argument, without direct authority.
• A track record of driving an engineering standard across many teams until they adopted it.

Responsibilities

• Defines what "done" means for each resiliency standard as testable engineering criteria for merchant journeys and failover scenarios.
• Drives multi-region engineering across Merchant Services applications, including deployment, releases, automated failover, failback and traffic switching.
• Maps dependencies across applications and merchant journeys, turning them into a delivery sequence that holds up technically.
• Reviews failover runbooks, dependency maps, release designs and observability plans with leaders and architects to judge technical soundness.
• Designs region failover tests, game days, rollback drills and synthetic journey tests and decides results across the merchant journey.
• Establishes reusable resiliency patterns with architects and platform engineering covering failover, traffic switching, and telemetry.
• Leads learning from resiliency failures in testing and production, ensuring root causes are addressed and patterns identified.
• Gives senior technology leaders a clear engineering view of what is proven, what is at risk and why.

Skills

Multi-region engineering leadership

Technical influence

Strategic resiliency thinking

Tools

Kafka or Amazon MSK

Amazon Route 53

Amazon EKS or ECS

Databases

Job description

JPMorganChase in the United States is seeking a Senior Manager of Software Engineering to lead resilient, multi-region systems across Merchant Services and Payments platforms. You will set testing standards, map dependencies, and drive end-to-end reliability across complex journeys in a secure, scalable environment.

You will collaborate with senior engineers to design failover strategies, conduct game days, and ensure rapid recovery with data-driven observations and proactive problem management.