Lead Performance & Resiliency Engineer, Merchant Services

JP Morgan Chase; Tampa (FL); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking an SVP/ED Performance & Resiliency Engineer for Merchant Services to enhance the performance and stability of high-volume platforms. You will collaborate with application development and infrastructure teams to identify bottlenecks, implement durable fixes, and elevate engineering standards through leadership.

The role centers on latency reduction, throughput improvements, capacity planning, and peak-event readiness, with a focus on resiliency, observability, and safe

Qualifications

• Senior experience in performance engineering for distributed systems and/or SRE-style reliability engineering in production.
• Strong cloud/container background (AWS + Kubernetes/EKS; ECS exposure beneficial).
• Experience with modern observability tooling (e.g., Datadog, Dynatrace, Grafana, OpenTelemetry, CloudWatch or equivalent).
• KEDA and/or Karpenter: large plus.
• Akamai: strongly preferred.
• Demonstrated ability to lead through influence, mentor engineers, and work effectively across teams.

Responsibilities

• Lead performance engineering efforts: load/stress/soak testing, capacity modeling, performance tuning, and regression prevention.
• Improve production readiness: observability (metrics/logs/traces/APM), actionable alerting, incident triage, and root-cause analysis leading to durable remediation.
• Strengthen resiliency patterns: timeouts/retries, circuit breakers, backpressure/rate limiting, graceful degradation, and failover readiness.
• Drive safer releases via canary/progressive delivery and automated rollback patterns.
• Optimize containerized workloads across EKS (primary) and ECS/other compute; drive autoscaling strategy and right-sizing.

Skills

Performance engineering

Cloud/AWS

Kubernetes

Observability

Leadership

Tools

Datadog

Dynatrace

Grafana

OpenTelemetry

CloudWatch

KEDA

Karpenter

Akamai

Job description

JPMorganChase is seeking an SVP/ED Performance & Resiliency Engineer for Merchant Services to enhance the performance and stability of high-volume platforms. You will collaborate with application development and infrastructure teams to identify bottlenecks, implement durable fixes, and elevate engineering standards through leadership.

The role centers on latency reduction, throughput improvements, capacity planning, and peak-event readiness, with a focus on resiliency, observability, and safe