Sr Manager of Software Engineering - Resiliency Engineering

Aumni; Tampa (FL); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase, within the Commercial & Investment Bank, seeks a Senior Manager of Software Engineering to lead resiliency across merchant services. You will define testing criteria, oversee multi-region deployments, and design robust failover and restoration patterns to keep payment journeys reliable across complex platforms.

You will influence senior engineers, drive standardized approaches, and ensure observed telemetry supports proactive risk management and rapid recovery after incidents.

Qualifications

• Hands-on experience designing or running multi-region systems at scale on AWS (active-active/active-passive).
• Strong understanding of microservices design-time/runtime coupling and dependencies.
• Release engineering with canary/blue-green deployments and feature flags.

Responsibilities

• Defines what "done" means for resiliency standards as testable criteria across merchant journeys.
• Drives multi-region engineering including deployment, releases, automated failover, and traffic switching.
• Maps dependencies across applications and merchant journeys into delivery sequences and validates technical soundness.
• Reviews failover runbooks, maps, release designs, and observability plans with leaders and architects.
• Designs region failover tests, game days, rollback drills, and synthetic journey tests to prove standards.
• Establishes reusable resiliency patterns with architects and platform engineering.
• Leads learning from resiliency failures in testing and production, ensuring root causes address patterns.
• Gives senior leaders a clear engineering view of what is proven, what is at risk, and why.

Skills

Multi-region systems design

Microservices architecture

Release engineering

Observability / SRE

Resiliency testing

Influencing leadership

Standards governance

Tools

Kafka / MSK

Route 53

Kubernetes (EKS/ECS)

Databases

Job description

As a Senior Manager of Software Engineering at JPMorganChase within the Commercial and Investment Bank, Payments and Global Banking Technology organization you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.

Merchants rely on JPMorgan Payments to accept, process and settle their payments whenever their customers buy, and to keep doing so when something goes wrong behind the scenes. A merchant should never be able to tell that a region, a dependency or a release has failed.

You will lead the engineering that keeps that promise across our platforms. You will define what our resiliency standards mean in testable terms, ground the work in the real dependencies between applications, design the tests that prove a merchant's end-to-end journey keeps working, and build shared patterns that teams adopt.

Job Responsibilities

• Defines what "done" means for each resiliency standard as testable engineering criteria, such as what counts as a proven region failover for a merchant journey, what a rollback must cover (code, feature flags, configuration and data), and what a canary must measure before traffic widens.
• Drives multi-region engineering across Merchant Services applications, including deployment and releases, automated failover and failback, and independent traffic switching.
• Maps dependencies across applications and merchant journeys, including event producer and consumer chains and shared services, and turns them into a delivery sequence that holds up technically.
• Reviews failover runbooks, dependency maps, release designs and observability plans with engineering leaders and architects, and judges whether dates, blockers and exception requests are technically sound.
• Designs region failover tests, game days, rollback drills and synthetic journey tests, and decides whether the results prove the standard across the whole merchant journey.
• Establishes reusable resiliency patterns with architects and platform engineering, covering failover, traffic switching, release safety, pipeline guardrails, synthetic journeys and edge telemetry.
• Leads the technical learning from resiliency failures in testing and production, making sure root causes are conclusive and fixes address the pattern rather than the single instance, working through the existing release management and problem management processes.
• Gives senior technology leaders a clear engineering view of what is proven, what is at risk and why, and the options.

Required Qualifications, Capabilities, and Skills

• Hands-on experience designing or running multi-region systems at scale on AWS, in both active-active and active-passive configurations, including messaging (Kafka or Amazon MSK), traffic routing (Amazon Route 53), containers (Amazon EKS or ECS) and databases.
• Strong understanding of microservices architecture, including design-time and runtime coupling, with the ability to assess how service boundaries and dependencies affect resiliency across complex platforms.
• Release engineering experience with canary and blue/green deployments, feature-flag control and automated rollback.
• Observability and site reliability engineering experience, including SLOs, synthetic monitoring, edge and real-user telemetry, and incident analysis.
• Experience leading resiliency testing, such as game days, chaos engineering or disaster recovery exercises, and the judgment to tell a real proof from a flawed one.
• Ability to influence senior engineering leaders and architects through technical argument, without direct authority.
• A track record of driving an engineering standard across many teams until they adopted it.

Preferred Qualifications, Capabilities, and Skills

• Experience in payments or another regulated industry.
• Hands-on experience with resiliency patterns such as dependency isolation and graceful degradation; retries, timeouts and circuit breakers; data replication, idempotency and reconciliation; and capacity headroom and load shedding during recovery.
• Experience leading root-cause analysis for complex incidents that span several teams.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Lead resiliency engineering for merchant services, set standards and guide teams to keep payment journeys reliable through failures.