Senior Residential Electrical Operations Manager

Help; Forest Park (OH); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Company vehicle and gas card

Performance-based bonus opportunities

Comprehensive medical, dental, and vis

401(k) retirement plan with company

Paid time off (PTO)

Ongoing training and professional dev.

Supportive team environment withcareer

Job summary

HELP is seeking an Electrical Manager to lead residential electrical service and installation operations, driving efficiency, revenue growth, and customer satisfaction. You will manage a high-performing team, oversee scheduling, safety, and quality, and collaborate with sales and estimating to plan projects.

The role emphasizes leadership, talent development, and delivering reliable electrical solutions within a supportive environment that offers growth opportunities and a competitive

Qualifications

• Minimum of 10 years of electrical industry experience, including at least 2 years in a supervisory or management role.
• Residential electrical service and installation experience strongly preferred.
• Valid Master Electrician license, as required by applicable state and local regulations.
• Proven ability to lead, coach, and develop electricians and apprentices.
• Strong knowledge of electrical systems, troubleshooting, installation practices, electrical codes, and safety standards.
• Experience overseeing service operations, scheduling, job costing, labor productivity, and departmental performance.
• Familiarity with field service management software, such as ServiceTitan, and experience using KPIs to drive operational improvements.
• Working knowledge of estimating, project planning, and reading blueprints, schematics, and technical drawings.
• Strong communication, organizational, problem-solving, and customer service skills, with a valid driver's license and acceptable driving record.
• Candidates must successfully complete applicable background checks, drug screening, physical examinations, and lift assessments, where permitted by law.

Responsibilities

• Department Leadership: Lead, coach, and develop electricians and apprentices while supporting hiring, onboarding, training, and performance management.
• Service and Installation Operations: Oversee daily operations, scheduling, workload distribution, and resource allocation to ensure efficient, timely, and high-quality service delivery.
• Technical Quality and Safety: Ensure compliance with applicable electrical codes, permitting requirements, and safety standards while overseeing inspections, troubleshooting, and quality control.
• Financial and Operational Performance: Monitor revenue, profitability, job costs, labor productivity, and key performance indicators (KPIs) to improve department efficiency and business results.
• Estimating and Project Coordination: Partner with sales, estimating, and operations teams on job scopes, pricing, project planning, and resource requirements.
• Customer Satisfaction: Oversee escalated service issues, resolve customer concerns, and promote quality workmanship, professional communication, and ethical service recommendations.
• Process Improvement: Identify opportunities to improve workflows, technician performance, service capacity, and overall departmental effectiveness.

Skills

Leadership

Team management

Electrical expertise

Problem solving

Communication

Safety compliance

Schedule coordination

Driver's license

Education

Master Electrician license

Tools

ServiceTitan

Job description

HELP is seeking an Electrical Manager to lead residential electrical service and installation operations, driving efficiency, revenue growth, and customer satisfaction. You will manage a high-performing team, oversee scheduling, safety, and quality, and collaborate with sales and estimating to plan projects.

The role emphasizes leadership, talent development, and delivering reliable electrical solutions within a supportive environment that offers growth opportunities and a competitive