Community Relations Representative

Jobs2Web; San Diego (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Irvine Company Apartment Communities in California is seeking a on-site Resident Services Specialist to assist residents with inquiries, move-in/out, renewals, and account statements. You will support leasing-related tasks and maintain records in OneSite, ensuring a high-quality, responsive experience.

The role emphasizes strong communication, problem-solving, and adherence to schedule, including weekends or evenings as needed, with focus on customer satisfaction and renewal performance.

Qualifications

• High School Diploma or equivalent work experience.
• One year experience in customer service environment preferred.
• Superior customer service skills and a desire to help people.
• Excellent written and oral communication and interpersonal skills.
• Ability to handle basic accounting principles.

Responsibilities

• Promotes positive, proactive customer interactions to ensure high-quality on-site experience.
• Solve resident relations issues in a timely manner.
• Assist residents with move-in and move-out processes as needed.
• Perform resident retention and renewal activities.
• Record all resident concerns and requests accurately in the system.
• Contribute to improving resident relations and community reputation.

Skills

Customer service

Communication skills

Interpersonal skills

Basic accounting principles

Education

High School Diploma or equivalent

Job description

Select how often (in days) to receive an alert:

Serves as the first point of contact for all resident interactions on site. Assists with all inquiries including move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.

Job Duties:

• Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
• Solves simple to complex resident relations issues in a timely manner.
• Assists residents with the move-in and move-out process as needed.
• Performs resident retention calls according to guidelines currently in place.
• Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite.
• Provides input regarding how to continually improve and provide more efficient resident relations.
• Facilitates the resident retention process which includes renewal paperwork.
• Assists with achieving financial goals through closing on renewals and transfers, participating in leasing. goals and communicating the value of our communities.
• Process resident applications, lease documents and related paperwork as needed.
• Performs community inspections to ensure aesthetics are maintained to company expectations.
• Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation. Follow up with unresolved resident concerns in surveys or reviews as needed.
• Completes and submits final account statements (FAS).
• Manages the eviction process from beginning to end.
• Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.)
• Variances in responsibilities may exist by community type:
• Focus may be on a specific responsibility and then rotated regularly.
• May be required to train new hires.

Minimum Qualifications:

Education:

• High School Diploma or equivalent work experience

Experience:

• One year experience in customer service environment preferred
• Superior customer service skills and a desire to help people
• Ability to handle basic accounting principles and concepts
• Excellent written and oral communication and interpersonal skills

Authority:

• Direction is provided by an on-site manager in terms of tasks and objectives. Work is reviewed upon completion on how well objectives have been met.

Other (including physical, motor vehicle, travel, or handling of biological materials or hazardous waste):

• Ability to pass a motor vehicle check
• Ability to drive a motor vehicle or golf cart.
• Ability to handle frequent standing, sitting, walking, stooping, bending, climbing stairs and lifting objects of up to 20 pounds
• Schedule may require work on weekends, holidays and evenings
• Regular, consistent and timely attendance required

About Us:

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.