Rooms Controller – VIP Arrivals & Group Bookings

Hilton; Waikoloa (HI); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Free meals during shifts

Free parking onsite

Go Hilton travel discount

Health benefits

Job summary

Hilton Waikoloa Village is seeking a Part-Time Rooms Controller to join the Vacation Ownership team. In this role you’ll manage group bookings, pre-arrival logistics, and guest communications to ensure seamless arrivals and stays.

You’ll balance room inventory, support front desk operations, and help deliver memorable experiences for guests, including VIP and suite reservations. PM shifts, weekends, and holidays require flexibility.

Qualifications

• MS Office proficiency required.
• Flexible schedule including PM shifts, weekends and holidays.
• Front desk and supervisory experience preferred.

Responsibilities

• Create and maintain group blocks, rooming lists, billing, and pre-arrival assignments.
• Prepare for seamless arrivals by confirming group requests and assigning rooms.
• Lead guest messaging, including 24-hour pre-arrival texts and inquiries.
• Balance room inventory for today and a 14-day forecast.
• Handle VIP and suite reservations and look for ways to enhance the guest experience.
• Assist guest services by answering calls, logging requests, and resolving issues.

Skills

MS Office

Schedule flexibility

Front desk experience

Supervisory experience

Job description

Hilton Waikoloa Village is seeking a Part-Time Rooms Controller to join the Vacation Ownership team. In this role you’ll manage group bookings, pre-arrival logistics, and guest communications to ensure seamless arrivals and stays.

You’ll balance room inventory, support front desk operations, and help deliver memorable experiences for guests, including VIP and suite reservations. PM shifts, weekends, and holidays require flexibility.