Head Telephone Operator – Leadership in Hospitality

Hilton; Honolulu (HI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Go Hilton travel discount program

Health plans

Career advancement opportunities

Employee stock purchase program (ESPP)

Job summary

Hilton Hawaiian Village Waikiki Beach Resort in Honolulu is seeking a Head Telephone Operator to oversee the communications team and ensure prompt call handling, message delivery, and guest information sharing. You will lead day-to-day operations, schedule shifts, train staff, and provide coaching to uphold Hilton service standards.

This leadership role combines hospitality with a focus on guest satisfaction, offering career growth and comprehensive benefits within our award-winning workplace

Qualifications

• Schedule flexibility (8 am–11 pm shell).
• Previous supervisory experience required.
• Working knowledge of Hilton system is highly preferred.

Responsibilities

• Supervise communications team: oversee call handling, message delivery, emergency responses, and guest information sharing.
• Lead day-to-day team operations: schedule shifts, assign tasks, train staff, and provide coaching.
• Lead guest issue resolution: respond to inquiries and resolve escalated issues.
• Facilitate team knowledge: provide regular updates and training on hotel offerings, services, and local attractions.

Skills

Schedule flexibility

Supervisory experience

Hilton system knowledge

Tools

Hilton system

Job description

Hilton Hawaiian Village Waikiki Beach Resort in Honolulu is seeking a Head Telephone Operator to oversee the communications team and ensure prompt call handling, message delivery, and guest information sharing. You will lead day-to-day operations, schedule shifts, train staff, and provide coaching to uphold Hilton service standards.

This leadership role combines hospitality with a focus on guest satisfaction, offering career growth and comprehensive benefits within our award-winning workplace