Senior Reprographics Specialist - Back-Office & Mail

RRD Company; Los Angeles (CA); Vor Ort; USD 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability insurance

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Paid time off

Zusammenfassung

RRD Company in Los Angeles is seeking a Sr. Reprographics Associate to provide daily back office services, including reprographics and mail, with support for hospitality, facilities, and AV needs. The role emphasizes accuracy, deadlines, and client interaction.

The position requires strong organization, customer service skills, and the ability to work in a fast-paced environment. Candidates should be capable of lifting up to 50 lbs and training new staff as needed.

Qualifikationen

• High school diploma or equivalent.
• Minimum 3 years’ office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Aufgaben

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.
• May train new Office Services Associates.

Kenntnisse

Customer service

Attention to detail

Time management

Communication skills

Team player

Problem solving

Multitasking

Ausbildung

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Jobbeschreibung

RRD Company in Los Angeles is seeking a Sr. Reprographics Associate to provide daily back office services, including reprographics and mail, with support for hospitality, facilities, and AV needs. The role emphasizes accuracy, deadlines, and client interaction.

The position requires strong organization, customer service skills, and the ability to work in a fast-paced environment. Candidates should be capable of lifting up to 50 lbs and training new staff as needed.