Senior Repair Technician & Tech Team Lead

Best Buy; Missoula (MT); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad Senior Repair Technician (Agent) in Missoula, MT leads repairs and service while coaching agents to deliver top customer experiences. The role focuses on diagnosing devices, mapping repair workflows and ensuring high standards through guidance to the team.

As a CIA Agent, you’ll train staff, supervise customer service, and help achieve store goals. Competitive pay, benefits and growth opportunities are offered at Best Buy.

Qualifications

• 1 year of diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition

Responsibilities

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
• Communicate department goals and important information to team members clearly and timely
• Work directly with customers to ensure they receive the service they need and resolve escalated issues
• Provide coaching to agents to develop their customer service and technology repair skills
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service

Skills

Leadership

Customer service

PC repair

Job description

Best Buy’s Geek Squad Senior Repair Technician (Agent) in Missoula, MT leads repairs and service while coaching agents to deliver top customer experiences. The role focuses on diagnosing devices, mapping repair workflows and ensuring high standards through guidance to the team.

As a CIA Agent, you’ll train staff, supervise customer service, and help achieve store goals. Competitive pay, benefits and growth opportunities are offered at Best Buy.