Senior Repair Operations Specialist

Jae USA; Sugar Land (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

JAE Electronics, Inc. in Sugar Land, TX seeks a Senior Repair Administrator to coordinate and manage all administrative aspects of product repair and service activities.

You will serve as the primary liaison between customers, repair supervisors, supply chain, sales, and operations to ensure timely processing, tracking, invoicing, and communication of repair orders. This role supports repair turnaround times, customer satisfaction, and operational efficiency by maintaining accurate service

Qualifications

• 5+ years of experience in repair administration or service operations.
• Experience coordinating with cross-functional teams.
• Proficient in ERP data management and reporting.

Responsibilities

• Coordinate repair orders from receipt to shipment.
• Track status and ensure on-time completion.
• Serve as primary contact for customers on repair updates.
• Maintain service records and ERP transactions.
• Collaborate with technicians, purchasing, quality, and logistics.
• Generate repair activity reports and KPIs.

Skills

Repair administration

Customer service

Data management

Excel proficiency

Communication

Education

Associate's or Bachelor's degree preferred

Tools

SAP

Oracle

Epicor

Dynamics

Job description

JAE Electronics, Inc. in Sugar Land, TX seeks a Senior Repair Administrator to coordinate and manage all administrative aspects of product repair and service activities.

You will serve as the primary liaison between customers, repair supervisors, supply chain, sales, and operations to ensure timely processing, tracking, invoicing, and communication of repair orders. This role supports repair turnaround times, customer satisfaction, and operational efficiency by maintaining accurate service