Senior Repair Administrator

JAE Electronics, Inc.; Sugar Land (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

JAE Electronics, Inc. seeks a Senior Repair Administrator to coordinate all administrative aspects of product repair and service activities for its repair operations in Houston/Sugar Land.

You will be the primary liaison among customers, repair supervisors, supply chain, and sales to ensure timely processing, tracking, invoicing, and communication of repair orders. The role emphasizes repair turnaround times, customer satisfaction, and operational efficiency, requiring advanced Excel skills and

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 5+ years in repair administration, service operations, or manufacturing support.
• Experience with ERP systems (SAP, Oracle, Epicor, Dynamics, etc.).
• Strong organizational, communication, and customer service skills.
• Proficient in Microsoft Excel and data management.
• Electronics import/export processing experience preferred
• Fluent in written and spoken Japanese preferred

Responsibilities

• Manage repair orders from receipt to closing and shipment.
• Track repair status and ensure timely completion.
• Serve as primary customer contact for repair updates and issues.
• Maintain accurate service records and ERP transactions.
• Coordinate with technicians, purchasing, quality, and logistics teams.
• Support quality documentation and compliance requirements.
• Track parts availability and coordinate procurement for repairs.
• Analyze trends and support continuous improvement in repair operations.
• Generate weekly and monthly repair activity reports.
• Track KPIs such as turnaround time, quotes, delivery, backlog, and customer service.

Skills

Organizational skills

Customer service

Excel mastery

ERP/service management

Problem solving

Attention to detail

Education

Associate degree

Bachelor’s degree

Tools

SAP

Oracle

Epicor

Dynamics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AerospaceTX Ops Full Time Sugarland, TX, US

2 days ago Requisition ID: 1066

JAE ELECTRONICS, INC.

JOB DESCRIPTION

SUPERVISES: None

POSITION TYPE: Non-Exempt

GENERAL POSITION SUMMARY:

The Senior Repair Administrator is responsible for coordinating and managing all administrative aspects of product repair and service activities for JAE Houston LLC repair operations. This role serves as the primary liaison between customers (internal and external), repair supervisors, supply chain, sales, and sales operations teams to ensure timely processing, tracking, documentation, invoicing, and communication of repair orders. The position plays a critical role in maintaining customer satisfaction, repair turnaround times, and operational efficiency.

DUTIES AND RESPONSIBILITIES

Repair and Sales Operation

• Manage repair orders from receipt of repair, quotes, closing of orders, and shipment.
• Track repair status and ensure timely completion.
• Serve as the primary customer contact for repair updates and issue resolution.
• Maintain accurate service records, and ERP transactions.
• Coordinate with technicians, purchasing, quality, and logistics teams.
• Support compliance with company quality and documentation requirements.
• Track parts availability and coordinate procurement requirements for repairs.
• Analyze trends and support continuous improvement initiatives within repair operations.
• Generate weekly and monthly repair activity reports as required
• Track key performance indicators (KPIs), including: repair turnaround time, quote response time, on-time delivery, repair backlog, and customer service
• May be assigned additional responsibilities as needed.

CORE COMPETENCIES:

• Strong organizational and multitasking skills.
• Exceptional customer service and communication skills.
• Advanced Microsoft Excel skills.
• Proficiency with ERP and service management systems.
• Ability to prioritize multiple repair orders in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Attention to detail and accuracy in documentation.

QUALIFICATION REQUIREMENTS:

• Associate's or Bachelor's degree preferred.
• 5+ years of experience in repair administration, service operations, or manufacturing support.
• Experience with ERP systems (SAP, Oracle, Epicor, Dynamics, etc.).
• Strong organizational, communication, and customer service skills.
• Proficient in Microsoft Excel and data management.
• Other: Electronics import/export processing experience preferred
• Fluent in written and spoken Japanese preferred

BUSINESS TRAVEL: This position is an office based environment and requires no traveling.

PHYSICAL DEMAND: This position requires occasional lifting up to 30lbs.