Senior Repair Administrator

JAE Electronics; Sugar Land (TX); Presencial; USD 55.000 - 90.000; Jornada completa

Descripción de la vacante

JAE LLC repair operations in Sugar Land, Texas is seeking a Senior Repair Administrator to coordinate administrative aspects of product repair and service activities. This role serves as the primary liaison between customers, repair supervisors, supply chain, and sales teams to ensure timely processing and communication of repair orders.

The candidate will track repair status, maintain documentation, and support continuous improvement initiatives, including KPIs and reports.

Formación

• Associate's or Bachelor's degree preferred.
• 5+ years of experience in repair administration, service operations, or manufacturing support.
• Experience with ERP systems (SAP, Oracle, Epicor, Dynamics, etc.).
• Strong organizational, communication, and customer service skills.
• Proficient in Microsoft Excel and data management.
• Electronics import/export processing experience preferred.
• Fluent in written and spoken Japanese preferred.

Responsabilidades

• Coordinate and manage all administrative aspects of product repair and service activities.
• Track repair status, quotes, closures, and shipments to ensure timely delivery.
• Serve as primary customer contact for updates and issue resolution.
• Maintain accurate service records and ERP transactions.
• Collaborate with technicians, purchasing, quality, and logistics teams.
• Ensure compliance with quality and documentation requirements.
• Monitor parts availability and coordinate procurement for repairs.
• Analyze trends and support continuous improvement in repair operations.
• Generate weekly and monthly repair activity reports.
• Track KPIs, including turnaround time, quote response time, on-time delivery.

Conocimientos

Excel

ERP systems

Customer service

Communication

Multitasking

Documentation

Educación

Associate degree

Bachelor's degree

Herramientas

SAP

Oracle

Epicor

Dynamics

Descripción del empleo

The Senior Repair Administrator is responsible for coordinating and managing all administrative aspects of product repair and service activities for JAE LLC repair operations. This role serves as the primary liaison between customers (internal and external), repair supervisors, supply chain, sales, and sales operations teams to ensure timely processing, tracking, documentation, invoicing, and communication of repair orders. The position plays a critical role in maintaining customer satisfaction, repair turnaround times, and operational efficiency.

DUTIES AND RESPONSIBILITIES

Repair and Sales Operation

• Manage repair orders from receipt of repair, quotes, closing of orders, and shipment.
• Track repair status and ensure timely completion.
• Serve as the primary customer contact for repair updates and issue resolution.
• Maintain accurate service records, and ERP transactions.
• Coordinate with technicians, purchasing, quality, and logistics teams.
• Support compliance with company quality and documentation requirements.
• Track parts availability and coordinate procurement requirements for repairs.
• Analyze trends and support continuous improvement initiatives within repair operations.
• Generate weekly and monthly repair activity reports as required
• Track key performance indicators (KPIs), including: repair turnaround time, quote response time, on-time delivery, repair backlog, and customer service
• May be assigned additional responsibilities as needed.

CORE COMPETENCIES:

• Strong organizational and multitasking skills.
• Exceptional customer service and communication skills.
• Advanced Microsoft Excel skills.
• Proficiency with ERP and service management systems.
• Ability to prioritize multiple repair orders in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Attention to detail and accuracy in documentation.

QUALIFICATION REQUIREMENTS:

• Associate's or Bachelor's degree preferred.
• 5+ years of experience in repair administration, service operations, or manufacturing support.
• Experience with ERP systems (SAP, Oracle, Epicor, Dynamics, etc.).
• Strong organizational, communication, and customer service skills.
• Proficient in Microsoft Excel and data management.
• Other: Electronics import/export processing experience preferred
• Fluent in written and spoken Japanese preferred

BUSINESS TRAVEL: This position is an office based environment and requires no traveling.

PHYSICAL DEMAND: This position requires occasional lifting up to 30lbs.