Senior Repair Administrator

Jae USA; Sugar Land (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

JAE Electronics, Inc. in Sugar Land, TX seeks a Senior Repair Administrator to coordinate and manage all administrative aspects of product repair and service activities.

You will serve as the primary liaison between customers, repair supervisors, supply chain, sales, and operations to ensure timely processing, tracking, invoicing, and communication of repair orders. This role supports repair turnaround times, customer satisfaction, and operational efficiency by maintaining accurate service

Qualifications

• 5+ years of experience in repair administration or service operations.
• Experience coordinating with cross-functional teams.
• Proficient in ERP data management and reporting.

Responsibilities

• Coordinate repair orders from receipt to shipment.
• Track status and ensure on-time completion.
• Serve as primary contact for customers on repair updates.
• Maintain service records and ERP transactions.
• Collaborate with technicians, purchasing, quality, and logistics.
• Generate repair activity reports and KPIs.

Skills

Repair administration

Customer service

Data management

Excel proficiency

Communication

Education

Associate's or Bachelor's degree preferred

Tools

SAP

Oracle

Epicor

Dynamics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AerospaceTX Ops Full Time Sugarland, TX, US

2 days ago Requisition ID: 1066

JAE ELECTRONICS, INC.

JOB DESCRIPTION

SUPERVISES: None

POSITION TYPE: Non-Exempt

GENERAL POSITION SUMMARY:

The Senior Repair Administrator is responsible for coordinating and managing all administrative aspects of product repair and service activities for JAE Houston LLC repair operations. This role serves as the primary liaison between customers (internal and external), repair supervisors, supply chain, sales, and sales operations teams to ensure timely processing, tracking, documentation, invoicing, and communication of repair orders. The position plays a critical role in maintaining customer satisfaction, repair turnaround times, and operational efficiency.

DUTIES AND RESPONSIBILITIES

Repair and Sales Operation

• Manage repair orders from receipt of repair, quotes, closing of orders, and shipment.
• Track repair status and ensure timely completion.
• Serve as the primary customer contact for repair updates and issue resolution.
• Maintain accurate service records, and ERP transactions.
• Coordinate with technicians, purchasing, quality, and logistics teams.
• Support compliance with company quality and documentation requirements.
• Track parts availability and coordinate procurement requirements for repairs.
• Analyze trends and support continuous improvement initiatives within repair operations.
• Generate weekly and monthly repair activity reports as required
• Track key performance indicators (KPIs), including: repair turnaround time, quote response time, on-time delivery, repair backlog, and customer service
• May be assigned additional responsibilities as needed.

CORE COMPETENCIES:

• Strong organizational and multitasking skills.
• Exceptional customer service and communication skills.
• Advanced Microsoft Excel skills.
• Proficiency with ERP and service management systems.
• Ability to prioritize multiple repair orders in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Attention to detail and accuracy in documentation.

QUALIFICATION REQUIREMENTS:

• Associate's or Bachelor's degree preferred.
• 5+ years of experience in repair administration, service operations, or manufacturing support.
• Experience with ERP systems (SAP, Oracle, Epicor, Dynamics, etc.).
• Strong organizational, communication, and customer service skills.
• Proficient in Microsoft Excel and data management.
• Other: Electronics import/export processing experience preferred
• Fluent in written and spoken Japanese preferred

BUSINESS TRAVEL: This position is an office based environment and requires no traveling.

PHYSICAL DEMAND: This position requires occasional lifting up to 30lbs.