Senior System Repair Operations Leader

Supermicro

San Jose (CA)

On-site

USD 150,000 - 190,000

Full time

3 days ago

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Job summary

Supermicro seeks a Sr. Manager of System Repair Operations to lead and scale repair, RMA, and test activities for server, storage, and advanced computing hardware. You will drive throughput, quality, turnaround time, and cost toward customer commitments.

You will partner with Engineering, Quality, Supply Chain, Manufacturing, and Customer Support to optimize repair performance and support business growth, developing managers and technical teams across functions.

Qualifications

12+ years in electronics repair or hardware operations with 4+ years in leadership.
Experience leading medium-to-large repair, manufacturing, or technical operations teams.
Strong knowledge of server, storage, computing, or related electronic hardware repair and test processes.
Strong understanding of system-level and board-level troubleshooting, failure analysis, diagnostics, rework, and validation processes.
Demonstrated experience managing operational KPIs including throughput, turnaround time, backlog, yield, quality, productivity, scrap, and cost.

Responsibilities

Provide overall leadership for system repair, RMA, rework, and test operations from incoming diagnosis through repair, validation, and final disposition.
Lead, develop, and manage repair managers, supervisors, leads, technicians, and supporting personnel to achieve objectives.
Establish daily, weekly, and quarterly repair capacity, throughput, backlog, and turnaround-time targets.
Own key operational metrics including repair turnaround time (TAT), throughput, first-pass yield, repair yield, scrap rate, backlog, and cost per unit.
Develop staffing, shift, equipment, floor-space, and test-capacity plans based on forecasted repair volume and customer requirements.
Drive operational strategies to increase repair capacity, improve productivity, reduce backlog, and support changing business demand.
Lead root-cause analysis and corrective-action activities for recurring system, board, component, and process failures with Engineering and Quality.
Establish escalation processes for complex, high-priority, aging, and customer-critical RMA units and ensure timely resolution.
Partner with Supply Chain and Materials teams to ensure availability of spare parts, components, FRUs, and repair materials.
Drive continuous improvement initiatives focused on repair efficiency, workflow optimization, automation, test effectiveness, quality, and cost reduction.
Establish standardized repair procedures, work instructions, troubleshooting guides, technical documentation, and training programs.