Senior Renewals Specialist — SaaS, ARR Growth

Motorola Solutions; Boston (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Incentive bonus

Medical, dental, vision benefits

401K with company match

Paid holidays

Generous PTO

Employee stock purchase plan

Paid parental & family leave

Job summary

Motorola Solutions is seeking a Renewal Sales Specialist II to manage end-to-end renewal processes for the CCSW portfolio. You will drive renewals, forecast ARR, and collaborate with Sales, CS, and AE teams to maximize customer success.

The role demands SaaS renewal expertise, proactive engagement, and strong negotiation skills to secure long-term recurring revenue and customer value.

Qualifications

• Bachelor's Degree with 3+ years of experience in Sales, Strategic Renewals, Account Management, Customer Success, or Project Management
• OR 5+ years experience in Sales, Strategic Renewals, Account Management, Customer Success, or Project Management
• Proven experience in renewals, inside sales, or customer success is highly desirable
• Strong negotiation and closing skills with a proven track record of meeting or exceeding sales targets
• Market intelligence: ability to discuss software subscription models, cloud migrations, and industry trends
• Strong analytical and problem-solving abilities

Responsibilities

• Manage a designated portfolio of renewal contracts for CCSW, including public safety software and mission-critical applications
• Proactively monitor contract expiration dates and initiate renewal discussions well before renewal deadlines
• Deploy levers such as coterminous alignment, multi-year price locking, and portfolio consolidation to secure ARR
• Prepare and deliver renewal quotes, contracts, and proposals in a timely and accurate manner
• Track, forecast, and drive software renewals in collaboration with Sales and customers
• Serve as the point of contact for renewal inquiries from customers and channel partners
• Collaborate with Account Executives and Customer Success Managers to ensure a cohesive customer experience
• Identify and qualify upsell opportunities during renewal
• Understand customer goals to position additional solutions
• Maintain renewal pipeline with high-integrity forecasts on retention and expansion
• Generate and analyze renewal/retention reports for management
• Develop deep understanding of Motorola's CCSW ecosystem
• Engage with Go-to-Market teams on new subscription offers and synergies

Skills

Renewals sales

Account management

Customer success

Project management

Negotiation

Market intelligence

Analytical thinking

Education

Bachelor's degree

Job description

Motorola Solutions is seeking a Renewal Sales Specialist II to manage end-to-end renewal processes for the CCSW portfolio. You will drive renewals, forecast ARR, and collaborate with Sales, CS, and AE teams to maximize customer success.

The role demands SaaS renewal expertise, proactive engagement, and strong negotiation skills to secure long-term recurring revenue and customer value.