Renewals Sales Specialist

Motorola Solutions; Chicago (IL); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible work models

Paid time off

Health care benefits

Stock grants & employee stock purchase

Job summary

Motorola Solutions is seeking a Renewal Specialist II to manage end-to-end renewals for the CCSW portfolio, including public safety software and mission-critical apps.

You will monitor renewal dates, forecast renewal metrics, and collaborate with Sales and Customer Success to maximize ARR while identifying upsell opportunities and maintaining a high level of customer satisfaction.

Qualifications

• 3+ years of experience in Sales, Strategic Renewals, Account Management, Customer Success, or Project Management.
• Strong negotiation and closing skills with a proven track record of meeting sales targets.
• Fluency in discussing software subscription models, cloud migrations, and industry trends.

Responsibilities

• Manage end-to-end renewal process for CCSW portfolio, including public safety software.
• Monitor contract expiration dates and initiate renewal discussions early.
• Prepare and deliver renewal quotes, contracts, and proposals.
• Collaborate with Sales, Account Executives, and Customer Success Managers to ensure customer lifecycle continuity.
• Identify upsell opportunities for additional services during renewal.

Skills

SaaS sales

Renewals

Account management

Negotiation

Forecasting

Education

Bachelor's Degree

Tools

Salesforce

Excel

Job description

• The Renewals Organization is a strategic pillar of Motorola Solutions' Software division. Our mission is to protect and grow our recurring revenue by ensuring every customer successfully transitions into their next contract cycle. We don't just "process" renewals; we serve as data-driven consultants who maximize customer lifetime value
• By leveraging advanced CRM analytics, we forecast trends, uncover expansion opportunities, and play a direct role in the retention, growth, and profitability of our software services
• The Renewal Specialist II is a high-impact, strategic role designed for a professional who thrives in high-volume environments that require navigating moderate to high complexity
• The Renewal Sales Specialist II is responsible for managing the end-to-end renewal process for portfolios within the Motorola Solutions Command Center Software (CCSW) business
• Manage a designated portfolio of renewal contracts for CCSW, including but not limited to public safety software and mission-critical applications
• Proactively monitor contract expiration dates and initiate renewal discussions with customers well in advance of the renewal deadline to ensure timely and effective renewal processes
• Deploy advanced levers such as coterminous alignment, multi-year price locking, and portfolio consolidation to secure long-term recurring revenue (ARR)
• Prepare and deliver renewal quotes, contracts, and proposals in a timely and accurate manner
• Track, forecast, and drive software sales renewals in collaboration with the Sales teams and end customers
• Serve as the point of contact for renewal-related inquiries from customers and channel partners
• Collaborate with Account Executives and Customer Success Managers to ensure a cohesive and consistent customer experience throughout the entire lifecycle
• Identify and qualify upsell opportunities for additional services during the renewal process
• Understand the customer's strategic goals and operational challenges to effectively position additional solutions that can help them achieve their objectives
• Maintain a rigorous renewal pipeline, providing leadership with high-integrity forecasts on retention, churn, and expansion
• Generate and analyze reports on renewal and retention rates and provide insights on portfolio performance to management
• Develop and maintain a deep understanding of Motorola's CCSW ecosystem, including features, benefits, and value propositions
• Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines

Benefits

• Flexible work models
• Paid time off
• Paid parental and family leave
• Health care benefits
• Global wellness resources
• Employee assistance programs
• Rotation programs
• Mentor relationships
• Learning and development opportunities
• Retirement benefits
• Employee bonuses
• Stock grants & employee stock purchase plans

The ideal candidate will be a proactive, detail-oriented, and customer-focused individual with a strong understanding of Software as a Service (SaaS) sales and the ability to articulate the value of Motorola Solutions' integrated workflowStrong analytical and problem-solving abilitiesBachelor's Degree with 3+ years of experience Sales, Strategic Renewals, Account Management, Customer Success, Project ManagementStrong negotiation and closing skills with a proven track record of meeting or exceeding sales targetsMarket Intelligence: Ability to speak fluently about software subscription models, cloud migrations, and industry-specific trendsOR 5+ years experience Sales, Strategic Renewals, Account Management, Customer Success, Project ManagementProven experience in a renewals, inside sales, or customer success role is highly desirable