Senior Renewal Ops Architect – High-Volume SaaS

Avid; Oklahoma City (OK); On-site; USD 121,000 - 182,000; Full time

Job summary

The Senior Renewal Operations Manager at Avid will build and scale the operational foundation for our high-volume renewal segment. You will design processes, configure systems, and create reporting that gives leadership predictable, recurring visibility into renewal performance across a large portfolio of accounts.

Responsibilities include maintaining renewal reporting, owning renewal data, translating data into executive insights, and collaborating with RevOps, Customer Ops, and IT to optimize

Qualifications

• 6+ years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company.
• Proven experience owning and building renewal operations for high-volume segments.
• Strong analytical skills with hands-on experience building renewal reporting and pacing models; able to turn raw CRM data into executive-ready insights and proficiency with Excel (Power Query, PivotTables, and advanced formulas like Index Match).
• Experience with channel and partner-led renewal motions; familiarity with partner portals or partner management tools is strongly preferred.
• Proficiency in CRM platforms (Salesforce) to build reporting and manage updates; comfortable working with BI tools (Power BI, Tableau, Looker) to build and validate reporting; experience with CSP platform (Gainsight) a plus.
• Demonstrated ability to define and implement operational processes in environments where structure does not yet exist.
• Able to influence and drive alignment across cross-functional stakeholders.
• Highly proactive with a builder mindset — you identify the gap, propose the solution, and see it through.

Responsibilities

• Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance.
• Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally to ensure high-volume renewal reporting is accurate, timely, and actionable.
• Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level.
• Build and optimize a renewal pacing model for the down-market segment.
• Establish clear leading indicators and early warning signals so leadership has forward-looking visibility, not just retrospective reporting.
• Define best-practice renewal workflows for high-volume segments.
• Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; audit current state and lead remediation where gaps exist.
• Work with RevOps, Customer Ops, and IT to configure and optimize systems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for the down-market.
• Define how the partner portal should surface, track, and action renewals — and work with the relevant teams to implement that vision.
• Establish and manage a recurring renewal operations cadence.

Job description

The Senior Renewal Operations Manager at Avid will build and scale the operational foundation for our high-volume renewal segment. You will design processes, configure systems, and create reporting that gives leadership predictable, recurring visibility into renewal performance across a large portfolio of accounts.

Responsibilities include maintaining renewal reporting, owning renewal data, translating data into executive insights, and collaborating with RevOps, Customer Ops, and IT to optimize