Senior Renewal Operations Manager

Avid; Milton (MA); Remote; USD 120,000 - 190,000; Full time

Job summary

Avid is seeking a Senior Renewal Operations Manager to design and scale the renewal operating model for a high-volume down-market segment. You will build reporting, configure systems, and establish cadence to give leadership predictable renewal visibility.

You will own renewal data, translate insights for executives, and collaborate with RevOps, Customer Ops, and IT to optimize CRM and renewal tooling (Salesforce, partner portal, Gainsight).

Qualifications

• 6+ years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company.
• Proven experience owning and building renewal operations for high-volume segments.
• Strong analytical skills with hands‑on experience building renewal reporting and pacing models; able to turn raw CRM data into executive-ready insights, Excel expertise (Power Query, PivotTables, advanced formulas like Index Match).
• Familiarity with partner portals or partner management tools is strongly preferred.
• Proficiency in CRM platforms (Salesforce) to build reporting; comfortable with BI tools (Power BI, Tableau, Looker) and Gainsight; CSP platform experience a plus.

Responsibilities

• Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance.
• Define renewal data capture, data location, and data quality; collaborate cross-functionally to ensure accurate renewal reporting.
• Translate raw renewal data into clear narratives and insights to drive executive decisions.
• Ensure data is captured across systems (CRM, partner portal, renewal tools); work with RevOps, Customer Ops, and IT to configure and optimize renewal processes.
• Establish and manage a recurring renewal operations cadence.

Skills

Revenue Operations

Sales Operations

Renewal Operations

Data analytics

Excel

Power Query

PivotTables

Index Match

Salesforce

Power BI

Tableau

Looker

Gainsight

Partner portals

Tools

Salesforce

Power BI

Tableau

Looker

Gainsight

Job description

We're committed to bringing passion and customer focus to the business.

Senior Renewal Operations Manager

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

The Senior Renewal Operations Manager is responsible for building and scaling the operational foundation for our high-volume, down-market renewal segment. This role will design the process, configure the systems, and create the reporting infrastructure that gives leadership predictable, recurring visibility into renewal performance across a high volume of accounts.

Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance.

• Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally to ensure high-volume renewal reporting is accurate, timely, and actionable.
• Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level.
• Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; Work with RevOps, Customer Ops, and IT to configure and optimize systems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for the down-market.
• Establish and manage a recurring renewal operations cadence.

6+ years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company

• Proven experience owning and building renewal operations for high-volume segments
• Strong analytical skills with hands-on experience building renewal reporting and pacing models; able to turn raw CRM data into executive-ready insights and proficiency with Excel (Power Query, PivotTables, and advanced formulas like Index Match)
• familiarity with partner portals or partner management tools is strongly preferred
• Proficiency in CRM platforms (Salesforce) to build reporting and manage updates; comfortable working with BI tools (Power BI, Tableau, Looker) to build and validate reporting; experience with CSP platform (Gainsight) a plus
• Demonstrated ability to define and implement operational processes in environments where structure does not yet exist
• Pay Range Canada: $115,642 - $173,464 CAD

The salary range shown reflects the company's good faith full target range for this position at the time of posting. Compensation decisions are based on factors including geographic location, experience, skills, education, and business needs. LI-Remote