Senior Renewal Operations Manager

Avid; Boston (MA); Remote; USD 83,000 - 124,000; Full time

Job summary

Avid is a leading technology company empowering creators with collaborative tools used in film, TV, news, sports, music, and live events. The Senior Renewal Operations Manager role builds and scales the renewal foundation for a high-volume, down-market segment, designing processes, configuring systems, and creating reporting for predictable renewal performance.

You will own renewal data, translate it into executive insights, and drive cross-functional collaboration to optimize CRM and renewal

Qualifications

• 6+ years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company.
• Proven experience owning and building renewal operations for high-volume segments.
• Proficiency in CRM platforms (Salesforce) to build reporting and manage updates; comfortable with BI tools to build and validate reporting; Gainsight a plus.

Responsibilities

• Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance.
• Define what gets captured in renewal data, where, and how — and work cross-functionally to ensure accurate, timely, and actionable reporting.
• Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level.
• Ensure the right data is captured in the right systems at every stage of the renewal lifecycle; configure and optimize CRM, partner portals, and renewal orchestration tools to support automated renewal processes.
• Establish and manage a recurring renewal operations cadence.
• Collaborate with RevOps, Customer Ops, and IT to configure and optimize systems to support renewal processes across the organization.

Skills

Analytical thinking

Cross-functional collaboration

Executive storytelling

Process design

Tools

Salesforce

Power BI

Tableau

Looker

Gainsight

Excel (Power Query, PivotTables)

Job description

We're committed to bringing passion and customer focus to the business.

Senior Renewal Operations Manager

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

The Senior Renewal Operations Manager is responsible for building and scaling the operational foundation for our high-volume, down-market renewal segment. This role will design the process, configure the systems, and create the reporting infrastructure that gives leadership predictable, recurring visibility into renewal performance across a high volume of accounts.

Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance.

• Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally to ensure high-volume renewal reporting is accurate, timely, and actionable.
• Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level.
• Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; Work with RevOps, Customer Ops, and IT to configure and optimize systems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for the down-market.
• Establish and manage a recurring renewal operations cadence.
• 6+ years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company
• Proven experience owning and building renewal operations for high-volume segments
• Strong analytical skills with hands-on experience building renewal reporting and pacing models; able to turn raw CRM data into executive-ready insights and proficiency with Excel (Power Query, PivotTables, and advanced formulas like Index Match)
• familiarity with partner portals or partner management tools is strongly preferred
• Proficiency in CRM platforms (Salesforce) to build reporting and manage updates; comfortable working with BI tools (Power BI, Tableau, Looker) to build and validate reporting; experience with CSP platform (Gainsight) a plus
• Demonstrated ability to define and implement operational processes in environments where structure does not yet exist

Pay Range Canada: $115,642 - $173,464 CADThe salary range shown reflects the company's good faith full target range for this position at the time of posting. Compensation decisions are based on factors including geographic location, experience, skills, education, and business needs.

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