Senior Renewal Operations Manager – GovTech SaaS

Neumo; Alabama; Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Neumo is seeking a Manager, Renewal Specialist to lead centralized renewal operations across its government technology solutions. This leader is accountable for timely and accurate end-to-end renewal processing, renewal pipeline visibility, standardized workflows, team development, and operational reporting.

Renewals Operations owns execution and administrative coordination; revenue retention outcomes are shared with Sales and Customer Success.

Qualifikationen

• 5+ years in SaaS renewals, contract administration, sales/revenue operations, or related work.
• 2+ years leading or managing operational teams.
• Advanced knowledge of CRM platforms (e.g., Salesforce), CPQ tools, and data analysis/forecasting software.
• Experience with recurring revenue contracts, renewal workflows, Salesforce reporting, and dashboards.
• Strong commercial negotiation skills, financial acumen, and data-driven planning.
• Strong analytical, communication, process-improvement, and cross-functional leadership skills.

Aufgaben

• Lead renewal administration across business units, ensuring renewals are initiated and completed on schedule.
• Oversee the end-to-end renewal lifecycle, tracking expirations 90 to 180 days out, and maintain pipeline and forecast accuracy in Salesforce.
• Standardize workflows for quotes, contracts, purchase orders, amendments, approvals, and documentation.
• Establish renewal playbooks, pricing guidelines, and escalation paths for complex or high-value accounts.
• Coordinate with Sales on approved pricing and terms, and with Finance and Legal on billing and contractual requirements.
• Coach, develop, and manage Renewals Specialists with clear role expectations and service standards.
• Monitor workload, capacity, quality, and productivity; conduct performance reviews and ongoing coaching.
• Publish dashboards and renewal execution reports with accurate, auditable data; support forecast reviews with Sales and Finance.

Kenntnisse

Leadership

Strategic planning

Cross-functional collaboration

Negotiation

Ausbildung

Bachelor's degree in Business/Finance or related field

Preferred: CPQ certification

Tools

Salesforce

CPQ tools

Jobbeschreibung

Neumo is seeking a Manager, Renewal Specialist to lead centralized renewal operations across its government technology solutions. This leader is accountable for timely and accurate end-to-end renewal processing, renewal pipeline visibility, standardized workflows, team development, and operational reporting.

Renewals Operations owns execution and administrative coordination; revenue retention outcomes are shared with Sales and Customer Success.