Senior Renewal Operations Manager – GovTech SaaS

Neumo Holdings LLC; Alabama; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Neumo Holdings LLC in Alabama is seeking an organized Manager, Renewal Specialist to lead centralized renewal operations across government technology solutions. You will own end-to-end renewal processing, pipeline visibility, and reporting to Sales and Customer Success.

The role requires 5+ years in SaaS renewals, leadership experience, and strong Salesforce/CPQ expertise to optimize workflows, forecasts, and contract management.

Qualifications

• 5+ years in SaaS renewals, contract administration, or revenue operations.
• 2+ years leading or managing operational teams.
• Advanced knowledge of CRM platforms (Salesforce), CPQ tools, and data analysis/forecasting software.
• Experience with recurring revenue contracts, renewal workflows, Salesforce reporting, and dashboards.
• Strong commercial negotiation skills, financial acumen, and data-driven planning.
• Strong analytical, communication, process-improvement, and cross-functional leadership skills.

Responsibilities

• Lead renewal administration across business units, ensuring renewals are initiated and completed on schedule.
• Oversee end-to-end renewal lifecycle, tracking expirations 90 to 180 days out, and maintain pipeline and forecast accuracy in Salesforce.
• Standardize workflows for quotes, contracts, purchase orders, amendments, approvals, and documentation.
• Establish renewal playbooks, pricing guidelines, and escalation paths for complex or high-value accounts.
• Coordinate with Sales on pricing and terms, and with Finance and Legal on billing and contractual requirements.
• Publish dashboards and renewal execution reports with auditable data; support forecast reviews with Sales and Finance.

Skills

SaaS renewals

Cross-functional leadership

Data analysis & forecasting

Education

Bachelor's degree in Business/Finance

Tools

Salesforce

CPQ

Forecasting software

Job description

Neumo Holdings LLC in Alabama is seeking an organized Manager, Renewal Specialist to lead centralized renewal operations across government technology solutions. You will own end-to-end renewal processing, pipeline visibility, and reporting to Sales and Customer Success.

The role requires 5+ years in SaaS renewals, leadership experience, and strong Salesforce/CPQ expertise to optimize workflows, forecasts, and contract management.