Remote Customer Success Manager - Renewals & Growth

Neumo; Texas; On-site; USD 70,000 - 110,000; Full time

Job summary

Neumo is seeking a Customer Success Manager to own end-to-end renewal execution for public sector accounts in Texas. You will partner with BU leads and the extended account team to drive retention, negotiate renewals, and grow annual revenue through strategic account planning.

You will build strong relationships, understand customer needs and ensure the right Neumo solutions are positioned, while collaborating with product and legal teams to finalize contracts and bookings.

Qualifications

• Proven track record in business application software and service sales across industries.
• Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market.

Responsibilities

• Lead designated territory and provide end-to-end renewal execution support to ensure customer retention and annual revenue and growth targets.
• Spearhead renewal negotiations and drive incremental revenue.
• Connect with customers regularly to become a trusted advisor and develop strong relationships based on customer requirements and value.
• Develop effective account plans to ensure revenue target delivery and sustainable growth by driving Demand Generation, Pipeline and Opportunity Management strategies.
• Understand customer needs and strategic growth plans to align Neumo solutions.

Skills

Sales track record

Large deals success

Education

Bachelor’s degree or equivalent

Job description

Neumo is seeking a Customer Success Manager to own end-to-end renewal execution for public sector accounts in Texas. You will partner with BU leads and the extended account team to drive retention, negotiate renewals, and grow annual revenue through strategic account planning.

You will build strong relationships, understand customer needs and ensure the right Neumo solutions are positioned, while collaborating with product and legal teams to finalize contracts and bookings.