Senior Renewal Operations Leader — Remote

GitLab; United States; On-site; USD 115,000 - 194,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

Equity compensation

Employee stock purchase plan

Development fund

Parental leave

Job summary

GitLab is seeking a Senior Renewal Operations professional to own the renewal engine and forecast for the renewals motion. Reporting to Sales & CX Operations leadership, you’ll partner with Sales, Finance, and Revenue Technology to scale processes and data quality.

This is a senior individual contributor role, emphasizing ownership, documentation, and cross-functional impact across Revenue Operations in a fully remote environment.

Qualifications

• 5+ years of experience in Revenue Operations, Sales Operations, Renewals Operations, management consulting, strategy, or a similar analytical and problem-solving role.
• Hands-on experience with a subscription renewal motion, including renewal forecasting, retention reporting, and the contractual and process mechanics that govern how renewals close.
• Strong critical thinking and structured problem solving. You can break down ambiguous problems into clear workstreams and move them forward.
• Strong quantitative and data analysis skills. You are highly proficient in Excel or Sheets and comfortable building a model from scratch and validating your own numbers. SQL is a plus.
• Systems thinking. You understand how a change in one part of the go-to-market motion ripples through to others, including how the CRM, subscription or entitlement records, quoting, and billing relate to one another, and you design solutions accordingly.
• Fluency in the sales process and the customer journey, with a clear view of where renewals sit within it.

Responsibilities

• Own the renewal forecast and the operating cadence around it, including forecast methodology, accuracy tracking, and the reviews that leadership relies on.
• Run the operational rhythm of the renewal business
• Safeguard the integrity of renewal and subscription data so that retention reporting is trusted across Sales, Customer Success, and Finance.
• Define and maintain retention reporting, including gross and net retention, churn and downgrade analysis, and the drivers behind each.
• Translate ambiguous business questions from leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.
• Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting that carry the renewal motion, writing the requirements and validating what gets built.
• Support planning cycles for the renewals organization, including segmentation, coverage models, capacity modeling, and target setting.
• Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect renewals.
• Raise the operating standard in your domain by documenting the process, mentoring others on how the motion works, and contributing to broader Revenue Operations initiatives where the renewals perspective is needed.

Skills

Revenue operations

Renewals operations

Data analysis

SQL

Cross-functional collaboration

Problem solving

Tools

Excel/Sheets

CRM systems

Billing systems

Job description

GitLab is seeking a Senior Renewal Operations professional to own the renewal engine and forecast for the renewals motion. Reporting to Sales & CX Operations leadership, you’ll partner with Sales, Finance, and Revenue Technology to scale processes and data quality.

This is a senior individual contributor role, emphasizing ownership, documentation, and cross-functional impact across Revenue Operations in a fully remote environment.