Senior Renewal & Growth Lead - Life Sciences SaaS

Benchling, Inc.; San Francisco (CA); Hybride; USD 180 000 - 240 000; Plein temps

Résumé du poste

Benchling, Inc. in San Francisco is seeking an Account Management Leader with a Life Sciences background and enterprise SaaS experience to lead a growing AM team focused on renewals, expansion, and customer value across a diverse portfolio.

You will partner with CS, Sales, finance, legal, and deal desk to design renewal strategies, manage risk, and drive upsell opportunities while mentoring managers and building scalable processes in a fast-paced, data-driven environment.

Qualifications

• Bachelor's degree in Life Sciences, Business, or a related field.
• 5+ years of experience in Account Management, Renewals, Sales, or a related commercial function within SaaS.
• 3+ years in a management role.
• Strong understanding of Life Sciences R&D, process development, or related scientific domains.
• Proven ability to lead and develop a high-performing commercial team.
• Excellent negotiation and communication skills, able to build relationships across technical, commercial, and executive stakeholders.
• Self-motivated, adaptable, and thrives in a fast-paced, dynamic environment.
• Experience leveraging a modern CS/Sales tech stack, including CRM (e.g., Salesforce), customer success platforms (e.g., Gainsight), data/analytics tools (e.g., Mode, Sigma), and AI-assisted productivity tools (e.g., Claude).
• Ability to travel up to 20% based on team and customer needs.

Responsabilités

• Lead and Develop the AM Team
• Foster a collaborative, commercially-minded culture that drives renewal and retention outcomes.
• Ensure the team is enabled on Benchling's renewal playbook and can execute consistently.
• Coach AMs on strategic renewal plans and renewal-focused business reviews.

Connaissances

People leadership

Strategic thinking

Negotiation

Communication

Renewal management

Formation

Bachelor's degree in Life Sciences, Business, or related field

Outils

Salesforce

Gainsight

Mode

Sigma

Claude

Description du poste

Benchling, Inc. in San Francisco is seeking an Account Management Leader with a Life Sciences background and enterprise SaaS experience to lead a growing AM team focused on renewals, expansion, and customer value across a diverse portfolio.

You will partner with CS, Sales, finance, legal, and deal desk to design renewal strategies, manage risk, and drive upsell opportunities while mentoring managers and building scalable processes in a fast-paced, data-driven environment.