Senior Remote Service Solutions Consultant

Caterpillar; Peoria (IL); On-site; USD 128,000 - 193,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k)

Tuition reimbursement

Job summary

Caterpillar Inc. in Peoria, IL is seeking a Senior Service Technology Consultant who will work directly with dealers and customers to optimize service operations. You will leverage Remote Service and other tools to reduce downtime, improve technician efficiency, and translate feedback into product needs.

This on-site role requires up to 50% travel domestically, a customer-focused mindset, and collaboration with cross-functional teams to deliver strong user experiences and successful pilots.

Qualifications

• Customer focus aligning customer needs with business decisions for customized solutions.
• Data gathering & analysis: collect and synthesize data from multiple sources.
• Consulting: provide technical or business guidance to clients.
• Effective communications: transmit and interpret ideas clearly.
• Problem solving: identify and resolve problems in operations.
• Relationship management: build and maintain client and partner relationships.

Responsibilities

• Provide Remote Service product and application expertise to help dealers improve service operations, technician efficiency, and customer experience.
• Serve as a Remote Service ambassador by representing the product at dealer engagements, industry events, conferences, and other customer-facing opportunities.
• Partner with dealers and DSD teams to drive a “remote-first” mindset, helping identify opportunities to resolve issues faster, reduce downtime, and potentially avoid unnecessary technician travel.
• Gather Voice of Customer, dealer, and business feedback and translate those insights into product needs.
• Partner with business owners to help shape new Remote Service capabilities that solve real-world problems and deliver strong user experience.
• Support new feature pilots and field validation, bringing learnings back into the development process.

Skills

Customer focus

Data gathering

Consulting

Effective communications

Problem solving

Relationship management

Job description

Caterpillar Inc. in Peoria, IL is seeking a Senior Service Technology Consultant who will work directly with dealers and customers to optimize service operations. You will leverage Remote Service and other tools to reduce downtime, improve technician efficiency, and translate feedback into product needs.

This on-site role requires up to 50% travel domestically, a customer-focused mindset, and collaboration with cross-functional teams to deliver strong user experiences and successful pilots.