Senior Digital Experience Strategist (Onsite)

Caterpillar; Peoria (IL); On-site; USD 128,000 - 193,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account (HSA)

Job summary

Caterpillar is seeking a cross-functional strategist to partner with CI, Cat Digital, analytics, and regional teams. The role focuses on identifying customer and business needs, developing business cases, and initiating priority digital projects that drive customer experience improvements and business growth.

This position requires onsite work with travel as needed, located in Peoria, IL or Irving, TX. Relocation assistance is available.

Qualifications

• Decision making and critical thinking to evaluate opportunities and prioritize actions.
• Problem solving and strategic thinking to develop recommendations.
• Influencing skills to align stakeholders and move opportunities forward.
• Customer focus, relationship management, and effective communications.
• Project management and organizational skills.

Responsibilities

• Identify opportunities to improve digital customer and dealer experiences based on CI priorities and customer needs.
• Explore and apply AI and emerging digital capabilities to improve customer experiences, uncover insights, and help solve business problems.
• Partner with analytics teams to use data and insights to evaluate opportunities and inform recommendations.
• Translate customer and business needs into a clear vision, recommended direction, and business case.
• Bring together CI, Digital, regional, and other business partners to shape solutions and build alignment.
• Initiate priority projects and transition execution to the appropriate Digital or regional teams.
• Explore and apply AI and emerging digital capabilities to improve customer experiences, uncover insights, and help solve business problems.

Skills

Decision Making

Critical Thinking

Problem Solving

Strategic Thinking

Influencing

Customer Focus

Communication

Project Management

Job description

Caterpillar is seeking a cross-functional strategist to partner with CI, Cat Digital, analytics, and regional teams. The role focuses on identifying customer and business needs, developing business cases, and initiating priority digital projects that drive customer experience improvements and business growth.

This position requires onsite work with travel as needed, located in Peoria, IL or Irving, TX. Relocation assistance is available.