Field Service Coordinator - Heavy Equipment & Tech

Caterpillar; Illinois; Vor Ort; USD 81.000 - 122.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401k savings plans

Health Savings Account (HSA)

FSAs

Zusammenfassung

Caterpillar is seeking a Mechanic for Cat Digital’s Product Support in Illinois. The role focuses on supporting a vast fleet of Caterpillar machines, coordinating services, and solving technical issues across Diesel Machines and related software/hardware.

You will work with vendors and customers to ensure timely parts orders and effective maintenance. The position emphasizes hands-on problem solving, data gathering, and clear documentation to support continuous uptime across a diverse equipment

Qualifikationen

• Customer focus and satisfaction as a primary consideration in business decisions.
• Ability to gather and synthesize data from multiple stakeholders to reach conclusions.
• Knowledge of customer service concepts and how to meet/exceed expectations.
• Ability to analyze situations and make productive decisions based on informed judgment.

Aufgaben

• Address fleet maintenance issues and resolve repairs on machines; document all customer communications.
• Answer inbound customer service inquiries and provide health analysis or troubleshooting as needed.
• Identify issues and determine appropriate course of action for resolution.
• Collaborate with product groups to ensure software/hardware updates are installed on equipment.
• Understand product or component health and identify required next steps.

Kenntnisse

Customer focus

Data analysis

Service excellence

Decision making

Problem solving

Relationship management

Tools

GPS

Trimble

Jobbeschreibung

Caterpillar is seeking a Mechanic for Cat Digital’s Product Support in Illinois. The role focuses on supporting a vast fleet of Caterpillar machines, coordinating services, and solving technical issues across Diesel Machines and related software/hardware.

You will work with vendors and customers to ensure timely parts orders and effective maintenance. The position emphasizes hands-on problem solving, data gathering, and clear documentation to support continuous uptime across a diverse equipment