Senior CX Transformation Consultant

Caterpillar Inc; Irving (TX); On-site; USD 128,000 - 193,000; Full time

Benefits offered by this job

Relocation assistance

Paid time off

Medical, dental, and vision benefits

401(k) savings plans

Life Insurance

Job summary

Caterpillar Inc. in Irving, TX seeks a Senior Customer Experience Consultant to turn customer insight into action, helping the organization improve experiences and deliver stronger customer and business outcomes.

This role facilitates programs to understand, analyze, and create a positive experience across the organization. The position requires 5 days in the office, relocation assistance, and no visa sponsorship.

Qualifications

• Bachelor's degree or higher in Marketing, Communications or Business or equivalent working experience
• At least 5 years of marketing experience in a large, matrixed organization
• At least 3 years supporting CX transformation initiatives and data analytics
• Must be able to travel up to 20% (mainly domestic)

Responsibilities

• Journey, Advocacy & Experience Management: Independently maps defined customer journeys and identifies experience gaps
• Insights, Action & Outcomes: Synthesizes customer, research, and operational inputs into business-ready insights
• CX Consulting & Delivery: Delivers CX projects and engagements of defined scope
• Capability Building & Change Adoption: Delivers training, workshops, and engagement activities
• Standards & Program Enablement: Creates standards, playbooks, resources and coordinates data across initiatives

Job description

Caterpillar Inc. in Irving, TX seeks a Senior Customer Experience Consultant to turn customer insight into action, helping the organization improve experiences and deliver stronger customer and business outcomes.

This role facilitates programs to understand, analyze, and create a positive experience across the organization. The position requires 5 days in the office, relocation assistance, and no visa sponsorship.