Senior Dealer Performance & Deployment Consultant

Caterpillar; Cary (NC); On-site; USD 90,000 - 150,000; Full time

Job summary

Caterpillar is seeking a Senior Business Deployment Consultant to accelerate dealer performance and drive adoption of new commercial capabilities across the dealer network. You will partner with dealers and cross-functional teams to identify opportunities, solve business challenges, and implement practical solutions that deliver measurable results.

You will lead go-to-market strategies, retail concepts, digital tools, and commercial processes to strengthen customer experience and improve

Qualifications

• Bachelor's degree or equivalent experience.
• Five or more years of progressive experience in sales, service, rental, aftermarket, retail operations, or commercial leadership within the Caterpillar dealer network or a comparable industrial distribution environment, including leading teams or major initiatives.
• Deep expertise in dealer operations, commercial business models, customer experience, digital tools, and large-scale performance improvement.
• Proven ability to assess complex business performance, set strategic direction, make high-impact decisions, and deliver measurable results across multiple dealers or markets.
• Willingness to travel extensively, often on short notice, to support business needs across multiple locations.
• Experience as a Caterpillar field representative, dealer leader, or senior customer-facing commercial leader.

Responsibilities

• Promote a strong safety culture by aligning deployment activities with company standards, best practices, and required protocols.
• Evaluate dealer performance across sales, rental, aftermarket, service, and digital operations to identify opportunities for improvement.
• Analyze business challenges, determine root causes, and develop practical action plans that support measurable performance gains.
• Partner with dealer teams to execute improvement strategies that drive sustainable business outcomes.
• Use key performance indicators and data-driven insights to monitor progress, adjust actions, and remove operational barriers.
• Coach dealer personnel and help establish repeatable processes that support long-term success.
• Support the launch and adoption of new commercial capabilities, including go-to-market strategies, retail concepts, digital solutions, and customer programs.
• Create and refine scalable tools, playbooks, training materials, and standard work processes to enable consistent execution.
• Lead change management activities, including communication, training, adoption planning, and reinforcement.
• Partner with internal stakeholders to align priorities, remove obstacles, and capture best practices for broader deployment across the dealer network.
• Share progress updates, deployment results, and key insights with leadership and stakeholders.

Skills

Customer focus

Decision making

Negotiation

Problem solving

Relationship management

Project management

Education

Bachelor's degree or equivalent experience

Job description

Caterpillar is seeking a Senior Business Deployment Consultant to accelerate dealer performance and drive adoption of new commercial capabilities across the dealer network. You will partner with dealers and cross-functional teams to identify opportunities, solve business challenges, and implement practical solutions that deliver measurable results.

You will lead go-to-market strategies, retail concepts, digital tools, and commercial processes to strengthen customer experience and improve