Senior Technical Trainer & Service Solutions Lead

Altorfer Inc; East Peoria (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k)

Paid Holidays

Paid Parental Leave and Funeral Leave

Paid Time Off: PTO + Floating Holiday

Education Assistance

Personal Tool Insurance

Job summary

Altorfer Inc. seeks a Technical Communicator to connect service teams with Caterpillar, other manufacturers, and vendors to resolve issues involving engines, controls, switchgear, and power-generation equipment. This role reduces downtime and improves repair quality.

You will analyze complex diagnostics, provide remote and on-site support, and document known issues while collaborating across departments to drive solutions and training for technicians.

Qualifications

• High school diploma or equivalent required; Associate degree/technical diploma preferred.
• Eight+ years in diesel engines, power generation, or related field.; strong technical communication experience.

Responsibilities

• Serve as a key technical resource for technicians and customers regarding technical product support and service information.
• Provide remote and on-site technical support at shops and customer locations.
• Identify, document, and report product problems through established channels; coordinate with OEMs and vendors.

Skills

Technical communication

Troubleshooting

Remote technical support

Root cause analysis

Education

High school diploma or equivalent

Associate degree or technical-school diploma

Tools

Cat ET

DSN

SIS/SIMSi

PowerNet

Job description

Altorfer Inc. seeks a Technical Communicator to connect service teams with Caterpillar, other manufacturers, and vendors to resolve issues involving engines, controls, switchgear, and power-generation equipment. This role reduces downtime and improves repair quality.

You will analyze complex diagnostics, provide remote and on-site support, and document known issues while collaborating across departments to drive solutions and training for technicians.