Senior Remote Service Design Lead (Healthcare)

Humana, Inc.; Denver (CO); À distance; USD 78 000 - 108 000; Plein temps

Résumé du poste

Humana, Inc. is seeking a Senior Professional Service Designer to lead service design projects that enhance patient, customer, associate, and caregiver experiences across CenterWell lines of business.

You will translate research into actionable recommendations that align people, processes, technology, and data. In this remote role, you will plan discovery activities, facilitate interviews and workshops, create service blueprints, and communicate findings to leaders and partners to drive

Qualifications

• Bachelor’s degree in service design, design, human-centered design, design research, behavioral or social sciences, business, or related field.
• 3+ years of experience in service design, experience design, design research, or related field.
• Experience communicating recommendations to leaders and partners.
• Experience creating service blueprints, experience blueprints, customer journeys, ecosystem maps, and process flows.
• Proficiency with Microsoft applications and collaborative research, mapping, and visualization tools.
• Strong organizational and project management skills to plan discovery activities and manage multiple workstreams.
• Ability to summarize qualitative/quantitative inputs and translate findings into opportunities.
• Comfort conducting discovery research, partner interviews, observation, and workshops.
• Passion for improving consumer experiences.

Responsabilités

• Lead service design projects that improve patient, customer, associate, and caregiver experiences.
• Plan and facilitate discovery research, partner interviews, journey-mapping sessions, and workshops.
• Create current and future-state service and experience blueprints outlining interactions and data needs.
• Translate insights into actionable recommendations aligning people, processes, technology, and data.
• Summarize findings and communicate opportunities to leaders and partners.

Connaissances

Communication skills

Storytelling

Facilitation

Service blueprinting

Journey mapping

Project management

Research methods

Formation

Bachelor's degree in service design or related field

Outils

Microsoft Office

Visualization tools

Description du poste

Humana, Inc. is seeking a Senior Professional Service Designer to lead service design projects that enhance patient, customer, associate, and caregiver experiences across CenterWell lines of business.

You will translate research into actionable recommendations that align people, processes, technology, and data. In this remote role, you will plan discovery activities, facilitate interviews and workshops, create service blueprints, and communicate findings to leaders and partners to drive