Remote Senior Service Designer - Healthcare Experience

Humana Inc; Olympia (WA); À distance; USD 78 000 - 108 000; Plein temps

Avantages offerts par ce poste

Bonus incentive plan

Résumé du poste

Humana Inc. is seeking a Senior Professional Service Designer to lead service design projects that improve patient, customer, associate, and caregiver experiences within CenterWell lines.

You will translate research into service concepts, experience strategies, and actionable recommendations that align people, processes, technology, and data. You will support discovery research, partner interviews, journey-mapping sessions, and workshops, creating current and future-state service blueprints that

Qualifications

• Bachelors degree in service design, design, human-centered design, design research, behavioral or social sciences, business, or related field
• 3+ years of experience in service design, experience design, design research, or related field
• Strong storytelling, presentation and facilitation skills to communicate to leaders and partners
• Experience creating service blueprints, experience blueprints, customer journeys, ecosystem maps, process flows, and other service design artifacts
• Proficiency with Microsoft Office and collaboration/mapping/visualization tools to document insights and develop artifacts
• Strong organizational and project management skills to plan discovery activities and manage multiple workstreams
• Ability to summarize qualitative/quantitative inputs and translate findings into opportunities and recommendations
• Experience with discovery research including partner interviews, contextual inquiry, observation, and workshops
• Passion for contributing to an organization focused on improving consumer experiences

Responsabilités

• Lead service design projects improving patient, customer, associate, and caregiver experiences across CenterWell lines
• Plan and facilitate discovery research, partner interviews, journey-mapping sessions, and workshops
• Create current and future-state service and experience blueprints detailing interactions, handoffs, dependencies, and required elements
• Translate research findings into actionable opportunities and recommendations across people, processes, technology, and data

Connaissances

Storytelling

Facilitation

Communication

Project management

Formation

Bachelor's degree in related field

Outils

Microsoft Office

Mapping/Visualization tools

Description du poste

Humana Inc. is seeking a Senior Professional Service Designer to lead service design projects that improve patient, customer, associate, and caregiver experiences within CenterWell lines.

You will translate research into service concepts, experience strategies, and actionable recommendations that align people, processes, technology, and data. You will support discovery research, partner interviews, journey-mapping sessions, and workshops, creating current and future-state service blueprints that