Senior Healthcare Service Designer (Remote)

Humana; Carson City (NV); Remote; USD 78,000 - 108,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Parental/Caregiver leave

Job summary

Humana Inc. seeks a Senior Professional Service Designer to lead service design projects improving patient, customer, and caregiver experiences across CenterWell lines of business. You will translate insights into service concepts and actionable recommendations aligning people, processes, tech, and data.

You will plan and facilitate discovery research, conduct interviews, and create blueprints and journey maps to clarify frontstage and backstage interactions and dependencies.

Qualifications

• Bachelor's degree in service design, design, human-centered design, design research, behavioral or social sciences, business, or related field.
• 3+ years of experience in service design, experience design, design research, or related field.
• Experience communicating recommendations to leaders and partners.
• Proven ability to create service blueprints, experience blueprints, customer journeys, ecosystem maps, and process flows.
• Proficiency with Microsoft applications and collaborative research, mapping, and visualization tools.
• Strong organizational and project management skills for multiple workstreams.
• Ability to translate findings into opportunities and recommendations.
• Experience in discovery research, partner interviews, and workshops.

Responsibilities

• Lead service design projects and translate insights into concepts and recommendations.
• Create current and future-state service blueprints and journey maps.
• Plan and facilitate discovery research, partner interviews, and workshops.
• Summarize qualitative and quantitative inputs to identify opportunities.
• Collaborate across people, process, technology, and data to deliver experiences.

Skills

Service design

Experience design

Design research

Facilitation

Blueprints

Journey maps

Storytelling

Project management

Education

Bachelor's degree in related field

Master's degree (preferred)

Tools

Microsoft Office Suite

Visualization / mapping tools

Job description

Humana Inc. seeks a Senior Professional Service Designer to lead service design projects improving patient, customer, and caregiver experiences across CenterWell lines of business. You will translate insights into service concepts and actionable recommendations aligning people, processes, tech, and data.

You will plan and facilitate discovery research, conduct interviews, and create blueprints and journey maps to clarify frontstage and backstage interactions and dependencies.