Senior Remote Service Designer — Patient Experience

Humana; Lincoln (NE); Remote; USD 78,000 - 108,000; Full time

Job summary

Humana, Inc. is seeking a Senior Professional Service Designer to lead service design initiatives that improve patient, customer, associate, and caregiver experiences across CenterWell lines of business.

You will translate research into service concepts, map journeys, blueprints, and opportunities, collaborating across people, processes, technology, and data to deliver the intended experience. This remote role includes discovery research, workshops, and occasional travel, with a 40-hour work

Qualifications

• Bachelor's degree in service design or related field.
• 3+ years in service design or related field.
• Strong storytelling, presentation, and facilitation skills.
• Experience creating service/experience blueprints and journeys.
• Proficiency with MS apps and visualization tools.
• Excellent organizational and project management abilities.
• Ability to synthesize qualitative and quantitative inputs.
• Experience with discovery research and workshops.
• Passion for improving consumer experiences.

Responsibilities

• Lead service design projects improving patient, customer, and caregiver experiences.
• Plan and facilitate discovery research, interviews, and workshops.
• Create current/future state service blueprints and journey maps.
• Translate insights into actionable recommendations across people, processes, tech, and data.

Skills

Service design

Experience design

Design research

Storytelling & facilitation

Blueprints & journeys

Project management

Synthesis of insights

Discovery research

Customer experience focus

Education

Bachelor's degree in related field

Master's Degree (Preferred)

Tools

Microsoft Office

Job description

Humana, Inc. is seeking a Senior Professional Service Designer to lead service design initiatives that improve patient, customer, associate, and caregiver experiences across CenterWell lines of business.

You will translate research into service concepts, map journeys, blueprints, and opportunities, collaborating across people, processes, technology, and data to deliver the intended experience. This remote role includes discovery research, workshops, and occasional travel, with a 40-hour work