Senior Remote Security Support Engineer

Unlimited Technology; Pennsylvania; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Life insurance

401(k) with company match

Paid time off

11 paid holidays

Company equity after 1 year

Job summary

Unlimited Technology is a premier cyber and physical security contractor with US offices. We seek a Remote Support Engineer III to resolve complex issues across enterprise security platforms and mentor junior staff. You will lead escalations, coordinate with vendors, and provide proactive support to ensure service excellence.

The role requires deep knowledge of security systems, strong communication, and willingness to travel up to 20% to client sites. Equal opportunity employer.

Qualifications

• Bachelor’s degree in Engineering, CS, IT or related field with equivalent experience.
• 8+ years in electronic security, systems integration, or technical support.
• Advanced manufacturer certifications on core platforms required and maintained.

Responsibilities

• Provide advanced remote technical support for enterprise security systems.
• Act as escalation point for Remote Support Engineer I and II personnel.
• Lead complex escalations with manufacturers to resolution.
• Mentor engineers and document technical guidance.

Skills

Senior technical experience

Mentoring

Technical escalation

Ticketing & documentation

Communication

Education

Bachelor's degree in Engineering or related field

Advanced manufacturer certifications

Tools

Bluebeam

Microsoft Office

Job description

Unlimited Technology is a premier cyber and physical security contractor with US offices. We seek a Remote Support Engineer III to resolve complex issues across enterprise security platforms and mentor junior staff. You will lead escalations, coordinate with vendors, and provide proactive support to ensure service excellence.

The role requires deep knowledge of security systems, strong communication, and willingness to travel up to 20% to client sites. Equal opportunity employer.