Senior Remote Security Support Engineer

Unlimited Technology; Elm (PA); A distancia; USD 85.000 - 110.000; Jornada completa

Descripción de la vacante

Unlimited Technology seeks a Senior Remote Support Engineer III to lead advanced remote diagnostics and escalation for complex security platforms across multi-site environments. You will mentor junior engineers and coordinate with Service, Projects, Installation, Systems Engineering, and vendors to drive timely resolutions.

The role emphasizes cybersecurity, system hardening, and secure remote‑access practices while maintaining high service quality and customer satisfaction.

Formación

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field, or equivalent experience.
• 8+ years of technical experience in electronic security, systems integration, or technical support.
• Advanced troubleshooting of integrated security systems remotely, incl. access control, VMS, intrusion, intercom.
• Cybersecurity, system hardening, and secure remote‑access practices knowledge.
• Experience mentoring engineers and serving as a technical escalation point.

Responsabilidades

• Provide advanced remote technical support and resolve complex issues across enterprise systems.
• Serve as escalation point for Remote Support Engineer I and II personnel.
• Lead escalations with manufacturers and vendors to resolution.
• Document communications and next steps in ticket records for continuity.

Conocimientos

Remote troubleshooting

Technical escalation

Mentoring engineers

Customer communication

Ticketing systems

Educación

Bachelor’s degree in Engineering/CS/IT or equivalent

Herramientas

Bluebeam

Microsoft Office

Ticketing systems

Knowledge management

Descripción del empleo

Unlimited Technology seeks a Senior Remote Support Engineer III to lead advanced remote diagnostics and escalation for complex security platforms across multi-site environments. You will mentor junior engineers and coordinate with Service, Projects, Installation, Systems Engineering, and vendors to drive timely resolutions.

The role emphasizes cybersecurity, system hardening, and secure remote‑access practices while maintaining high service quality and customer satisfaction.