Senior Order Management Analyst

Figma; New York (NY); Remote; USD 6,957,000 - 10,139,000; Full time

Benefits offered by this job

Equity

Health, dental, and vision

Retirement benefits

Parental leave

Mental health benefits

Paid time off

Paid sick leave

Reimbursements

Job summary

Figma seeks an Order Management professional to own the order-to-cash process in a fast-paced SaaS environment. You will review contracts, enter orders, and support billing with cross-functional partners to ensure accuracy and SLA adherence.

Responsibilities include end-to-end order processing, assisting Sales and Support with invoicing, and contributing to UAT for new products and pricing. This role offers remote work within the United States and opportunities to shape scalable processes.

Qualifications

• 3+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company.
• Hands-on experience with Salesforce (RLM or CPQ), an ERP such as NetSuite, and a payment processor such as Stripe.
• Clear understanding of how order entry decisions flow downstream into billing and revenue.
• Advanced Excel and Google Sheets skills — pivots, XLOOKUP, reconciling large datasets across systems.
• Exceptional attention to detail and a track record of producing quality work under quarter-end pressure, with excellent written and verbal communication across finance and non-finance audiences.

Responsibilities

• Own the end-to-end order process — from contract review and order entry to invoicing, ensuring accuracy and SLA compliance.
• Serve as a go-to resource for Sales and Support on billing questions and partner with cross-functional teams to resolve discrepancies.
• Detail-review routine orders processed by analysts and partners, identifying error patterns and driving resolution.
• Participate in UAT for new products, SKUs, pricing models, and billing system releases with test scripts and cross-functional coordination.
• Support month-end and quarter-end close, including reconciliations and SOX controls, with documentation and SOP adherence.
• Lead ad-hoc projects related to process improvements and system upgrades across the order-to-cash lifecycle.

Skills

Order management

Sales & communication

Data analysis

Attention to detail

Cross-functional collaboration

Tools

Salesforce CPQ

NetSuite

Stripe

Job description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

Order Management sits at the center of how Figma turns contracts into revenue — every deal our Sales team closes passes through this team before it's invoiced. As part of the Revenue Operations team within Accounting, we own order form review, invoicing, and billing support for Sales and Support for a global customer base. As Figma grows, we're building the order-to-cash process for what comes next, and this role is a builder's seat: you'll take on our most complex orders while helping shape how orders get processed, reviewed, and automated as we scale.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Own the order process end to end — from contract review and order entry through to invoicing — processing orders accurately and within SLA, including our most complex work with validation for completeness, accuracy and policy compliance
• Serve as a go‑to resource for Sales and Support on billing and invoicing questions, and partner with cross functional partners to investigate discrepancies and booking blockers across systems — following up to conclusion
• Detail‑review routine orders processed by other analysts and our BPO partners, identifying error patterns and driving them to resolution
• Play a key role in UAT for new products, SKUs, pricing models, and billing system releases — writing and executing test scripts, running end‑to‑end tests from order through billing, documenting bugs clearly, and working with cross functional partners to resolve
• Support month‑end and quarter‑end close, including reconciliations, accruals, and data integrity across systems, while maintaining SOX controls, audit documentation, and the SOPs and test cases your areas run on
• Take ownership of ad‑hoc projects related to process improvement, system upgrades, or controls enhancements across the order‑to‑cash lifecycle

We'd love to hear from you if you have:

• 3+ years of experience in order management, order‑to‑cash, billing operations, or revenue operations at a SaaS company
• Hands‑on experience with Salesforce (RLM or CPQ), an ERP such as NetSuite, and a payment processor such as Stripe
• Clear understanding of how order entry decisions flow downstream into billing and revenue
• Advanced Excel and Google Sheets skills — pivots, XLOOKUP, reconciling large datasets across systems — and comfort with data query tools
• Exceptional attention to detail and a track record of producing quality work under quarter‑end pressure, with excellent written and verbal communication across finance and non‑finance audiences

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. For non‑exempt employees, PTO is accrued at a rate equivalent to 15 days per year for full‑time employees. Accrued PTO may be used for vacation or personal time, subject to company policy and manager approval. In addition, the company provides 10 paid sick days annually for non‑exempt full‑time employees. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts.

Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non‑sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.

Hourly Base Pay Range:

$50.50—$73.60 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [e-mail]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Application limits:

• Candidates may submit up to 5 applications during any rolling 30-day period.
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.

Once the applicable days has passed, candidates are welcome to apply again.