Senior Remote GRC Automation Consultant (ServiceNow/Archer)

MENA Consultant; United States; Remote; USD 130,000 - 180,000; Full time

Job summary

MENA Consultant in the United States (remote) seeks a Senior GRC Automation Consultant with 8–10 years of experience to optimize a centralized GRC intake platform using ServiceNow and Archer.

You will configure workflows, support AI-enabled data extraction and classification, and design dashboards to monitor risk, compliance, TPRM, and resilience. Collaboration with technology and cybersecurity teams is required.

Qualifications

• 8–10 years of experience in GRC technology or related field.
• Hands-on experience configuring and operating ServiceNow and/or Archer for GRC intake, workflows, approvals, routing, and ticket lifecycle management.
• Experience integrating request channels such as portals, email, web forms, APIs, and chat interfaces into a centralized workflow.
• Experience designing automated triage, prioritization, assignment, escalation, and SLA tracking.
• Experience implementing or supporting AI-enabled classification, data extraction, request routing, or resolution within ServiceNow, Archer, or a connected solution.
• Ability to develop dashboards and service metrics covering request volumes, turnaround times, automation rates, and operational performance.
• Experience improving GRC processes and expanding automation across risk, compliance, TPRM, or resilience services.
• Strong understanding of telecommunications environments and network segmentation, with ability to read high-level and low-level designs and communication matrices.

Responsibilities

• Operate and continuously enhance the centralized GRC intake platform using Archer and/or ServiceNow.
• Develop, configure, and maintain automated workflows, approvals, notifications, and service request routing mechanisms.
• Support the implementation and integration of AI-powered capabilities to extract, classify, validate, and format compliance and governance-related data.
• Integrate multiple intake channels, including portals, email, web forms, APIs, and chat interfaces, into a unified ServiceNow/Archer request management workflow.
• Configure automated request triaging using intent recognition, risk scoring, prioritization rules, and workload balancing mechanisms.
• Support the deployment and optimization of AI capabilities within ServiceNow or Archer to classify, route, and automate the resolution of eligible requests.
• Enable auto-assignment and workload distribution of requests based on predefined service, risk, priority, and capacity criteria.
• Monitor automated request resolution performance and identify opportunities to increase straight-through processing and reduce manual intervention.
• Coordinate escalation of complex requests to the appropriate Risk, Compliance, TPRM, Resilience, or GRC specialists and track requests through SLA-compliant closure.
• Develop and maintain dashboards, operational metrics, and management reports related to request volumes, AI resolution rates, turnaround times, and service performance.
• Support ticket lifecycle management, including status updates, stakeholder notifications, verification of completed activities, and request closure.
• Continuously assess process effectiveness and identify opportunities to optimize workflows, improve automation coverage, and enhance user experience.
• Support automation roadmap execution and operating model maturity initiatives, driving efficiency improvements and resource optimization across GRC services.
• Collaborate with business, risk, compliance, cybersecurity, and technology teams to implement scalable automation solutions aligned with governance and regulatory requirements.
• Provide recommendations for operating model optimization, resource rationalization, and automation expansion across GRC service domains.
• Maintain manage a ticketing system and responds to tickets in a timely manner.
• Have deep understanding and knowledge of telecommunication environment and network segmentation.
• Understands High-level and Low-level designs and communication matrices.

Skills

GRC Automation

ServiceNow

Archer

Workflow Design

AI-enabled Classification

Dashboards & Metrics

Channel Integration

SLA Management

Tools

ServiceNow

Archer

Job description

MENA Consultant in the United States (remote) seeks a Senior GRC Automation Consultant with 8–10 years of experience to optimize a centralized GRC intake platform using ServiceNow and Archer.

You will configure workflows, support AI-enabled data extraction and classification, and design dashboards to monitor risk, compliance, TPRM, and resilience. Collaboration with technology and cybersecurity teams is required.