Field Service Technician: Critical Power

BlackBerry Inc.; Fargo (ND); Remote; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health, Life & Disability

401k with Company Contributions

Employee Stock Acquisition Plan (ESAP)

11 Paid Holidays

Job summary

ABB in the United States is seeking a service professional to perform field service tasks, install, maintain, and retrofit electrical power equipment while ensuring safety and quality. You will build relationships with customers, identify improvement opportunities, and communicate timelines and expectations effectively.

Ideal candidates have electrical engineering education and experience servicing critical power equipment, with strong communication and organizational skills to manage multiple

Qualifications

• Experience servicing critical power equipment and communicating effectively to various stakeholders.
• Proficient in MS Office applications and able to manage administrative duties.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction and identify potential new sales opportunities.
• Proactively detect potential equipment failures and recommend corrective actions.
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.

Skills

Advanced communication skills

Education

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology

Associate degree in electrical technology

High School Diploma/GED with relevant experience

Tools

Microsoft Office

MS Project

Excel

Job description

ABB in the United States is seeking a service professional to perform field service tasks, install, maintain, and retrofit electrical power equipment while ensuring safety and quality. You will build relationships with customers, identify improvement opportunities, and communicate timelines and expectations effectively.

Ideal candidates have electrical engineering education and experience servicing critical power equipment, with strong communication and organizational skills to manage multiple