Senior Remote Field Service Technician - Critical Power

ABB; Chicago (IL); Remote; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Life & Disability insurance

Dental & Vision plans

401k Savings Plan with Company Contrib

Employee Stock Purchase Plan (ESAP)

Paid holidays

Vacation based on years of service

Employee discounts

Job summary

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. ABB is seeking an Electrical Field Service role based in Illinois with remote work options and on-site customer engagements.

The role covers installation, commissioning, maintenance, repairs, retrofits, and end-of-life services for critical power equipment, with emphasis on safety, quality, and customer satisfaction.

Qualifications

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment.
• Associates Degree in electrical technology with 6+ years’ experience in servicing critical power equipment.
• High School Diploma/GED with 8+ years servicing critical power equipment.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Collaborates well with others.
• Advanced level of ability to use Microsoft Office products. Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Support the certification process of Associate Field Service Technicians and Field Service Technicians.
• Coach technicians and supervise complex site activities. Act as trainers when needed, for team members and customers.
• Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available.
• Proactively identify potential equipment failures and recommend corrective actions.
• Contribute to customer satisfaction by building and maintaining positive relationships.
• Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.
• Report unsafe practices and incidents.

Skills

Communication skills

MS Office

MS Project/Excel

Test planning

Time management

Education

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology

Associates Degree in electrical technology

High School Diploma/GED and equivalent work and/or military experience (8+ years)

Tools

MS Project

Excel

Job description

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. ABB is seeking an Electrical Field Service role based in Illinois with remote work options and on-site customer engagements.

The role covers installation, commissioning, maintenance, repairs, retrofits, and end-of-life services for critical power equipment, with emphasis on safety, quality, and customer satisfaction.