Senior Remote Construction Defect Claims Examiner

Raphael and Associates; Rutherford (NJ); Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401k with matching

Job summary

Raphael & Associates is seeking a Construction Defect Claims Examiner to join our remote team in the United States. The role focuses on end-to-end construction defect claims management, covering policy aspects, liability assessment, and coordination with defense counsel as needed.

In this position, you will conduct investigations, document findings in the claims system, and prepare client reports. A strong customer service mindset and independent work ethic are essential for success in a

Qualifications

• At least 5+ years of relevant experience.
• Must maintain current and valid adjuster license(es).
• Strong project management skills and ability to work independently.
• Strong working knowledge of insurance laws and general construction.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Experience at a Third-Party Administrator (TPA) company is a plus.

Responsibilities

• End-to-end management of Construction Defect claims according to policy coverage and state requirements.
• Conduct thorough investigations to determine damages and assess liability exposure; enter detailed notes in our claims management system.
• Direct and manage defense counsel when appropriate.
• Write thorough and professional reports to clients for claims outside authority, draft disclaimer, denial, and reservation of rights letters.
• Represent the company by maintaining high level of service and professionalism at all times.

Skills

5+ years experience

Adjuster license

Project management

Insurance laws

Communication skills

Customer service

TPA experience

Job description

Raphael & Associates is seeking a Construction Defect Claims Examiner to join our remote team in the United States. The role focuses on end-to-end construction defect claims management, covering policy aspects, liability assessment, and coordination with defense counsel as needed.

In this position, you will conduct investigations, document findings in the claims system, and prepare client reports. A strong customer service mindset and independent work ethic are essential for success in a