Senior Remote Commercial AI Solutions Engineer

Encova Insurance; Columbus (OH); Hybrid; USD 77,000 - 124,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Hybrid and remote depending on role

Life and income protection

Incentive bonus program

Job summary

Encova Insurance seeks a Senior Commercial Lines AI Solutions Engineer to design, deploy, and govern AI agents across Underwriting, SLC, and Claims. You will partner with Enterprise Tech, Legal, and Compliance to deliver secure, measurable AI solutions that support professional underwriting judgment.

The role emphasizes hands‑on Microsoft Copilot, Power Platform, and Azure AI with a focus on governance, grounding, and risk management within commercial insurance.

Qualifications

• Bachelor's degree in computer science, business, or insurance field.
• Minimum of 3 years hands‑on experience with Microsoft Copilot Studio, Microsoft 365 Copilot, Power Platform, Azure AI, generative AI, or comparable technologies.
• Experience translating business requirements into implemented solutions across discovery, design, development, testing, deployment, monitoring, and production support.
• Working knowledge of APIs, connectors, authentication, data integration, enterprise content sources, generative AI grounding, retrieval, evaluation, hallucination risk, and human oversight.
• Strong analytical, project-management, facilitation, written communication, and cross-functional collaboration skills.
• Property and casualty insurance experience in Commercial Lines preferred.
• MS certifications and/or CPCU, ARM, AINS, AU, AIC or similar credentials a plus.

Responsibilities

• Design, configure, test, deploy, monitor, maintain, and retire AI agents and workflows.
• Develop AI agent instructions, prompts, actions, and reusable components.
• Troubleshoot AI agent behavior, permissions, integrations, and production issues; maintain docs.
• Monitor adoption, quality, usage, cost, and outcomes; improve solutions accordingly.
• Partner with Underwriting, SLC, and Claims to identify high‑value AI opportunities.
• Lead discovery sessions and translate requirements into solution designs and test scenarios.
• Maintain an AI use‑case portfolio and development backlog; coordinate dependencies.
• Communicate capabilities, risks, and value in business terms.
• Ensure solutions align with security, privacy, and governance standards.
• Develop and execute test plans for accuracy, permissions, edge cases, and UAT.

Skills

Copilot Studio

Microsoft 365 Copilot

Power Platform

Azure AI

Generative AI

Cross-functional

Education

Bachelor's degree in CS/Business/Insurance

Tools

APIs & Data Integration

Grounding & Retrieval

Job description

Encova Insurance seeks a Senior Commercial Lines AI Solutions Engineer to design, deploy, and govern AI agents across Underwriting, SLC, and Claims. You will partner with Enterprise Tech, Legal, and Compliance to deliver secure, measurable AI solutions that support professional underwriting judgment.

The role emphasizes hands‑on Microsoft Copilot, Power Platform, and Azure AI with a focus on governance, grounding, and risk management within commercial insurance.